Following the refreshed UI from last month, we launched a new campaign workflow builder only available in the beta design! What’s New? Drag and drop new actions out of a sidebar Open canvas view Pan and zoom to get either a detailed or high level view of your workflows View the full documentation and learn mo...

If you are a subscription box company, you know that end-of-the-year gift giving will generate a significant part of your revenue for your business. But how can you turn one-off purchases into sustainable recurring revenue? Most, if not all, of your retention marketing is primarily focused on your paying, active subscri...

We are excited to share that we’ve introduced a refreshed UI design in beta to improve ease of use and reflect Customer.io’s new branding. Our goal with the design refresh was to create an experience that helps you focus your time on tasks that matter most. We introduced our new design as a beta so you have some time ...

The Customer.io team kicked off April with a spring retreat in Playa del Carmen where team members created a few impromptu hack projects, including a Google Sheets Importer! That’s what you get when a team of engineers is together in a room. New Features Campaigns & Broadcasts We've made three changes that will ma...

You've told us that you love the flexibility of our messaging workflows. Anything you dream up, you can make happen in Customer.io. But, you have to understand some pretty complex concepts to make them a reality. With the latest changes, we've made the power of Customer.io campaigns easier to understand and set up. We'v...

March brought the first day of spring and lots of great feedback from you on how we can improve Customer.io. This month, we worked on some of those requests pertaining to newsletters and kicked off the first of many exciting changes coming to campaigns. New Features Per-User Data in API Triggered Broadcasts ...

February was a short month with record snowfalls, another Super Bowl win for the Patriots, and a Best Picture Oscar for Green Book. Now that spring is here, we’re excited to share the many improvements we’ve made for you in February. Dashboard Improvements We know that some of you send more than just email, so w...

Building on our work from 2018, we started January with personal resolutions we knew we would break, but a commitment to you that we knew we would fulfill. This year we’ll continue to build the most powerful automated messaging tool on the market while reducing the time it takes you to create value in Customer.io.  ...

In April 2013, we launched Customer.io’s logo you’re all familiar with. This logo has served the company well. Almost six years later, we decided it was time to reimagine Customer.io as our company and product have evolved. Starting today, you’ll see a new logo, color palette, and an updated website. Over the coming mon...

In July 2018, I joined Customer.io as the third Product Designer in a 40-person team. I’d recently left a start up, partly because of the ineffective design practices that bogged down the entire team as we tried to build an app from scratch. There was no system in place — no shared styles of any kind — which made each n...