In April 2013, we launched Customer.io’s logo you’re all familiar with. This logo has served the company well. Almost six years later, we decided it was time to reimagine Customer.io as our company and product have evolved. Starting today, you’ll see a new logo, color palette, and an updated website. Over the coming months, we’ll...

Have you ever wanted users to wait in your campaign workflow until they take an action? Well, you now have that option with Wait Until. What’s New? Instead of creating multiple campaigns when you need to wait for a user action, Wait Until allows you to have a single campaign flow that captures all your...

More than 14,000 people from 1,100+ companies used Customer.io to send 5.5 billion messages in 2018. That’s 174 messages sent every second! This past year we focused on making major improvements within the messaging and data areas of the platform. Better Messaging Across More Channels In 2018 we set out to become an every channel...

John and I started Customer.io in 2012 to prove that we could build a business to support the two of us. Six years and 42 people on the team later, we’re grateful each month when revenue increases that this amazing journey keeps going. Customer Satisfaction The team increased customer satisfaction achieving our highest rating to...

Mailgun sends billions of emails each month on behalf of their customers. Everything from transactional emails to marketing newsletters, while also providing other email deliverability solutions like Rapid Fire Throughput SLA and email validations. Mailgun has grown substantially, and with that growth, it has become more and more critical they are able to easily communicate...

We were busy in November. We released quite a few improvements to give you more visibility and control over how your messages behave (or misbehave), squashed a few bugs, and (in the case of our American team members) ate lots of turkey! New Additions Sending SMS/Push to Unsubscribed Users. Users may unsubscribe from email, but...

We released two new features this month! Introducing manual segments and the data index, both of which aim to give you more insight, visibility, and control in Customer.io. Manual Segments We created manual segments for situations where you need more hands-on control when it comes to grouping people, or when your integration isn’t ready yet,...

Have you ever wanted more control over who is in a segment? Or perhaps you have another system that gives you a CSV export of people you want to target for a message, but cannot immediately use it in Customer.io. We now have a solution for you! Manual segments are available in instances where you...

Have you ever found yourself wondering if that event exists? You know, the one you asked your engineers to send into Customer.io last week? Ever longed for a list of your customer’s attributes to help inform your email content? Maybe you’ve struggled to find a campaign by name, but you know the event that triggers...

September was multi-channel month! Two of our headline changes involve being able to test and measure the success of not just emails, but all message types—we’ve got metrics and A/B tests for all channels, campaign tagging, and a host of smaller features and improvements. This includes more data for attribute updates, which was one of...