Pairing Pair-fection

Joe Purdy
This post started as an internal document written by our Senior Site Reliability Engineer, Joe Purdy. In it he describes his personal approach to pairing (including, but not limited to, pair programming). We hope this helps you in your own work, whether or not you’re an engineer. What is pair programming? Tradi…

A Virtual Walk in the Park

Sonja Beardsley
Customer.io doesn’t have the luxury of spontaneous conversations at the coffee machine or spur-of-the-moment catch-ups over lunch as a remote-first company. For many companies, those little moments are what build relationships and company culture. As our VP of Operations, I’ve planned over ten company retreats with t…

Dun, Dun, Dun … Dunning with Empathy

Gin King
Dunning emails are the messages a business sends to its customers to collect past-due payments. At best, they are a nuisance; at worst, they inspire dread. Email marketers often overlook these messages as a distasteful, if necessary, part of doing business. When I redesigned our dunning campaign, I wanted to create…

January Release Notes

Chad Glosier
This month, we made it possible to add people to your workspace using only their email addresses and provided tools to save time when you create or edit complex campaign workflows. Read on to learn more about the features we shipped in the past month. What’s New? Email Addresses as Unique Keys You’re probably u…

December Release Notes

Chad Glosier
At Customer.io, we want to help you maintain a healthy relationship with your audience. Part of that is making sure you don’t wear out your welcome. This month, we added a feature to help you limit the messages you send and respect your audience’s inbox. Read on to learn what other new features we shipped in the last mo…

Year in Review: Top 20 Features From 2020

Alex Heurich
To wrap up the year, here are the highlights of what we delivered for you: Brand new capabilities Transactional Emails – Now, you can send emails by calling our API. Our transactional service provides a dedicated lane to create and send transactional messages independent of your marketing messages, ensuring t…

How Creativeo More Than Doubled Their Open Rates in 30 Days

Alex Heurich
Creativeo helps businesses clarify their brand’s message and grow their business. They do this by helping their clients implement the StoryBrand Marketing Framework.  Recognizing the core of an effective marketing strategy is the ability to connect and engage with your customers. When emails do not reach their i…

November Release Notes

Alex Heurich
Our goal at Customer.io is to help you consolidate all your bulk and automated messages so you have a single picture of all your customer communications. Continuing on this mission, we launched a new way to send transactional messages: now you can send messages directly from code using our Transactional API. Read on to …

October Release Notes

Alex Heurich
Did you have a cup of java to celebrate International Coffee Day in October? Our team celebrated with a global coffee exchange. With elevated energy levels, we were focused on speeding up the workflow builder and adding the final touches to some upcoming (and BIG!) features that we’re not quite ready to reveal yet. In t…

September Release Notes

We were busy in September working on some big projects you’ll see later this year, yet we always leave room for improvements to performance, usability, and small commonly requested features. Read on to learn what we improved this month! What’s New? Tagging for Newsletters and Segments Sometimes you spend a litt…
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