When planning a roadmap, it’s difficult to deny the allure of focusing only on groundbreaking shiny new features. This month, we focused on housekeeping by investing in parts of the app that everyone uses, but no one writes home about: email delivery configuration, our billing interfaces, and tuning existing features ba…

I recently re-joined the team at Customer.io to head a new Professional Services team after about a year away from the company. After spending that year leading the Marketing team at Simple Finance, I had a greater appreciation for the struggles that B2C companies face when trying to keep their lifecycle comms as releva…

On July 16th, the European Court of Justice (CJEU) invalidated the Privacy Shield Framework that allowed data transfer between the EU and the US. For all EU customers who don’t have Standard Contractual Clauses (SCC) with us in place, we recommend you download and countersign our pre-signed form. Customer.io’s …

How you approach the work is as important as what you ship. Want a masterclass in @UserOnboard ing? Try @CustomerIO. They asked about me, my company, and how I want to use the product and then highlighted where they used that info to customize the onboarding flow.. which is exactly what their product was cre…

We kicked off summer in the northern hemisphere and winter in the southern hemisphere with a trio of big releases: a new Analysis Page, Workspace Permissions, and opened up our Collections Beta to everyone. Read on to learn more about our new features and smaller improvements in June.  What’s New? Analysis Pa…

Cinco de Mayo fell on a Taco Tuesday this year, and we were pretty excited about it. Do you know what else has us jumping up and down? The ability to view segment membership counts over time. Read on to learn what other new features we shipped in May. What’s New? Segment Membership MetricsWe now track the number o…

Since we couldn’t meet in person for our bi-annual company retreat this month, we met virtually for the first time! With team members in every timezone, we had events scheduled around the clock, which included hack projects, a day dedicated to learning something new, and an unforgettable bake-off competition. While ever…

Once you’ve started to acquired users, you’ll want to build the perfect onboarding email series for your product very soon. Whether you’re a B2C product or a B2B SaaS platform, a well-thought-out product onboarding series can play a key role in turning your new users into lifelong paying customers. In this guide, you…

March marks the start of Spring, which also means we lost an hour of sleep. Luckily for you, with all things considered, it didn’t slow us down. We continued to ship new features, including newsletter delivery in your user’s time zone and Google Single Sign-On. Read on to learn what else is new this month. What’s New…

Using Customer.io’s global variables – called snippets – and our app API, you can create a workflow that automatically routes new leads to the next account executive on your list.