While we’re still trying to remember to write 2020 instead of 2019, read on to learn what new features we shipped in January. What’s New? Add Event Conditions to True/False BranchesIn the visual workflow builder, we added another way for you to further customize your messages. You can add event conditions based o…

This year flew by, didn’t it? Looking back at 2019, we’re proud of the work we did to continue making Customer.io the best marketing automation platform for you. We started the year by analyzing the cornerstone of our user experience, which lead to refreshing our entire interface. This gave us the foundation to reinv…

If you’ve integrated Customer.io with multiple data sources, you might run into the case where multiple profiles share one email address. While there is no way to merge or alias profiles in Customer.io – this article will show you how to: Automatically check if another profile exists with the same email address.Mark …

Salesforce is a popular tool that sales teams use to manage customer relationships. Frequently, there is a need to sync information between Salesforce and Customer.io – that way, sales teams, and marketing teams can benefit from a complete view of their users. In this guide, you will learn how to authenticate into Sales…

December brings snow (for many), fun traditions, and the inevitable consumption of too many cookies. Keep reading to find out what we have been working on for you this month. What’s New? Duplicate Segments We know it’s a pain to recreate complex segment logic every time you want to target a different audience. That’s why…

Starting January 1, 2020, Customer.io will be migrating to a new email delivery platform to improve our email sending infrastructure. We will handle the migration process, but we need your help to complete the transition. All you need to do is simply update your DNS records in your Customer.io account, and we’ll take car…

November is a month we are definitely thankful for. It delivered giant balloons in the Macy’s Thanksgiving Day Parade, Cyber Monday sales, a new webhook feature, and more! What’s New? Set Attributes from Webhook Responses We are excited to announce that you can now use Webhook Responses to set people’s attributes. Thi…

We started Q4 eating a lot of goulash and brainstorming new product concepts at our company fall retreat in Budapest, Hungary. Being a 100% remote company, we value working (and hacking) together in person. Now that we are back to our regularly scheduled programming, we want to share what we worked on in October for you….

Continuing the work we did with branching last month, we introduced a new branch type and additional conditions. Read on to learn more about our new features and smaller improvements. What’s New? Date-Triggered Campaigns Simplify the process of creating birthday, anniversary, and other recurring campaigns based on d…

Continuing the work we did with the new visual workflow builder earlier this summer, we introduced branching this month. Read on to learn more about our new features and smaller improvements. What’s New? Branching in Workflows Branching allows you to split your workflow in order to funnel users through different paths. Y…