Release Notes

When you select a person, you can now go to the attributes tab and search that person’s attributes by name. This can help you find specific attributes when you associate people in your workspace with large amounts of data.

You can now count conversions from webhooks, providing a mechanism to track conversions for messages that you trigger with webhooks in services outside of Customer.io. When you set up a webhook in your campaigns, toggle Allow conversion from this webhook to count conversions from your webhook.

Twilio supports response keywords, letting people opt-out of Twilio SMS messages by replying with keywords like STOP or QUIT. We wrote a script you can use and a quick recipe to help you set up a Twilio workflow to send opt-outs back into Customer.io.

We added the option to disable link tracking in the drag-and-drop editor, so you can exclude unsuccessful click outcomes, like custom unsubscribe clicks, and maintain an accurate click rate. To disable link tracking, just add the untracked class to the button, image, or text link that you don’t want to track.

You can search for team members in your workspace settings, making it easier to determine who has access to your workspace, especially when you have a large team.

You can now send WhatsApp messages via Twilio just like SMS messages. When WhatsApp support is enabled, you can compose WhatsApp messages with customer data, and preview the output directly in our Twilio composer.

To support Twilio WhatsApp messages, you must set up access to the WhatsApp Business API. When you do, contact win@customer.io, and we’ll enable WhatsApp support for your account.

We added three new liquid filters:

• The currency and format_number take regional parameters, so you can format numbers to suit your audience’s local conventions. For example: {{ 123456.78 | currency: "fr" }} outputs 123 456,78€.
• The where_not condition lets match negative conditions—people who do not match an attribute value or an event where a value isn’t present.

Set up a Facebook Lead Ads integration automatically adds people to your email-based workspace when they fill out Facebook Lead Ad forms. You can also trigger campaigns whenever people fill out Facebook Lead Ads, automatically sending follow-up messages to nurture conversions.

We added the ability to select, move, copy, and delete multiple workflow items so that, in just a few clicks, you can copy and move blocks while preserving their structure. The workflow builder supports both hotkeys and click-and-drag functionality, so you can select and modify items using the input method that works best for you.

We also made it easier to copy entire workflows across campaigns and workspaces, helping you reuse your most successful messages and workflows. You can copy entire or partial workflows to or from another workflow using the Copy to and Copy from options.

Now when you A/B test your newsletters, you can create segments of recipients based on the variation of the newsletter that they received. These segments can help you tailor follow-up messages based on the test variant that each member of your audience received.