Check out the latest features and fixes for the Customer.io platform. This page covers releases beginning in 2021. Go to our blog to see a history of releases before 2021!
Want to see what we're working on? Take a look at our roadmap!
As an Admin, you can now download your billing invoice from Account Settings > Plans & Billing > Billing History. Click Download invoice beside any billing period for a PDF.Go to the docs
We now check your DMARC policy when verifying your email sending domains to enforce Gmail and Yahoo’s new sending requirements. Visit your Workspace Settings and click Manage Domain to check the state of your DMARC policy and whether we recommend you update it. These requirements are designed to help prevent email spoofing and phishing attacks.Go to the docs
If your account was created before Nov 28, 2023, you now have the ability to upgrade to our latest liquid version, which provides faster rendering and new functionality. Check out what’s new and deprecated with the latest version. You can update a message through the Actions dropdown while editing.Go to the docs
We know that liquid is complicated, even moreso when you need to reference objects, relationships, and people in the same message. To make things easier, we built a tool that uses AI to generate your message and liquid for you.
Because AI features are tricky, we’ve made this an Experimental feature so you can use it if you’re comfortable taking advantage of AI-style features. To enable the feature, go to the icon in the upper right corner and click Experimental Features. From here, you can enable Email Content for Object Campaigns.
Then, in campaigns triggered by objects or relationships, you can click Generate with AI to generate messages and associated liquid. The AI tool works like most AI-chat applications, so you can continually refine your prompt to get the results you want. Then copy the results into your message and you’re ready to go.Go to the docs
A couple of weeks ago, we changed the file size limit from 3MB to 1MB to scale our file storage and follow best practices for email. But after considerable feedback, we’re changing it back to 3MB to better support your needs. We’ll continue looking for solutions to storage and deliverability optimization.
We appreciate your feedback and are always looking for ways to improve our product—whether by adding new features or fixing recent changes! If you have feedback on this or any other feature, please let us know.Go to the docs
We’ve released updates for our iOS-supporting SDKs, so they’ll automatically register device tokens and capture
opened metrics for push notifications. Now that we handle these things, you can remove some code, simplifying your integration and improving reliability when you update our SDKs in the future.
This release updates the platforms below. We’ve linked to upgrade documentation for each SDK, highlighting the code you can remove from your app when you upgrade:
We’ve made two updates to enhance your reverse ETL integrations. First, we added a setting that allows you to decide how imports handle suppressed profiles. Second, we updated our import logic such that all reverse ETL imports start at a predictable time based on when your imports first started and your interval setting. For more information and examples, go to your database’s documentation. For more on our suppressed profile setting, go to Add a sync > Step 4. For more on interval calculation, go to Sync intervals and skipped syncs.Go to the docs
We changed the limit for image uploads from 3MB to 1MB. This helps us control the scale of file storage and follows best practices for image sizes in emails.Go to the docs
Your toolbox in Customer.io just expanded! You can now trigger campaigns based on an update to an object, an update to a relationship, or the addition of a relationship to an object. This is helpful when, for instance, you want to send a person through a journey when an account object they’re a manager of is updated or when their role at the account has changed. Go to Campaigns in the left hand navigation and click Create Campaign in the top right to get started.Go to the docs
We revamped our campaign creation experience so that it is easier for you to find and refine the triggers you need. Go to Campaigns in the left hand navigation and click Create Campaign in the top right to get started.Go to the docs
You can now import a CSV of objects or relationships through our UI or API. This is helpful if the data is not available through an integration or you are just getting started and need to quickly backfill data. To import objects or relationships through our UI, go to Data & Integrations > Imports. To import them through our API, use our import endpoint. Note: the people and objects referenced in your relationship CSV must already exist in your workspace for the import to succeed. Also, keep in mind that importing objects and relationships can trigger campaigns! Check that your CSV is correct before initiating import.Go to the docs
By default, our in-app messages have a maximum width of 414px—a common breakpoint for mobile design. But that might be too narrow for non-mobile mediums, like your desktop website. Now you can set a custom max width for in-app messages, expanding your message on larger screens while still being responsive when your message appears on screens smaller than the max-width value.Go to the docs
By default, we display modal in-app messages on top of a background overlay colored black with 20% opacity. Now you can customize the modal overlay color and opacity to better fit your brand and ensure that your messages are accessible to all of your users.Go to the docs
You can now hide profile and event attributes from team members with the Author role to limit who has access to personal information in your workspace. Admins can manage this setting in Account Settings > Team Members. When creating or editing a team member with the Author role, toggle on Prevent this person from viewing profile and event attributes. Authors with reduced access cannot manage segments, objects and relationships, or webhooks. They also cannot edit people or attribute conditions for broadcasts.Go to the docs
If your account is in our European Union region, you can now take advantage of Data Pipelines to send data from your various sources to destinations where you can activate that data. Now our full suite of features—both Journeys and Data Pipelines—are available to you, wherever you are.
Use Data Pipelines for Free!
Sign up for Data Pipelines and receive unlimited API calls through the end of 2023. If you’re already a customer, you can turn on Data Pipelines and use it immediately, with your Journeys data automatically integrated.
Now you can set up multiple page rules for an in-app message, making it easy to show your message on any page relevant to your message and audience.Go to the docs
The Zendesk destination helps you identify your users, so you can keep a record of your users and can easily identify the people and organizations who ask you for help.Go to the docs
You can now keep banners and messages on your web or mobile app until a set expiration date. This option is perfect for announcing upcoming conferences, webinars, promotions, and more.
If you use our Web SDK, you can start sending persistent in-app messages today. If you use our Mobile SDKs, you’ll need to update to the latest version to take advantage of this feature. Persistent messages are available starting in:Go to the docs
If you use outgoing webhooks to trigger messages from a third-party provider that is not natively integrated with Customer.io, you can send incoming calls to our Track metrics API to capture metrics in Customer.io. This allows you to see delivery metrics for all of your messages in one place.Go to the docs
You can now retrieve a list of all workspaces and high-level data, like people and object counts, through our App API. This is useful if you need to track usage outside of Customer.io.Go to the docs
You can now hide profile and event attributes from team members with the Viewer role. Admins can manage this setting in Account Settings > Team Members. When creating or editing a team member with the Viewer role, toggle Prevent this person from viewing profile and event attributes to on.Go to the docs
The Google Tag Manager (GTM) destination helps you take advantage of GTM through your Data Pipelines implementation. You won’t have to drop in the GTM snippet or call
Following our last update, we’ve made it even easier to build in-app messages. Now you can drag-and-and drop components. This gives you the flexibility to build your message in any order and reorganize it later—you can simply change your layout and move elements to the right places at any time.Go to the docs
In-app messages often contain groups of nested components, which can make it hard to find the part of the message you want to edit. That’s why we added a new panel to our in-app message creator: to help you easily find and jump to the parts of your message you want to edit.
With the new message navigation panel, you can:
- See the structure of your message at a glance
- Click to a component to go directly to it in your message
- Hide and show components, making it easier to focus on what matters
You can now enable your subscription center faster by assigning a topic to multiple campaigns and broadcasts simultaneously. Note, to enable your subscription center, all your running campaigns, API-triggered broadcasts, and scheduled newsletters need a topic. To identify which message workflows still need a topic, go to Workspace Settings > Subscription center. Then go to the Topics table and click Review.Go to the docs
Customer Data Platforms (CDP) are a great way to get data into Customer.io, but they become expensive as you grow. We wanted everyone to be able to afford access to clean, unified data, so we built our own CDP: Data Pipelines. Now you can easily and affordably collect, transform, and send data to Customer.io, and all the other tools in your stack.
In-app messages are a great way to connect with people who are already engaged with your app, but it hasn’t always been easy in Customer.io to build or track in-app messages with multiple choices. With our new Microsurvey components, we’ve made it easier to send messages with quick, recognizable calls to action. This release also adds the ability to track responses to your in-app messages and surveys.
You can now view unsubscribe rates for subscription center topics when viewing Performance & Delivery Metrics or Message Metrics for campaigns and API-triggered broadcasts within the Metrics tab. For newsletters, go to the Overview tab. You can also compare metrics through your Analysis Dashboard. This data can help you determine subscription topic interest by monitoring unsubscribe rates.Go to the docs
You can now add pre-built blocks to your in-app messages to save time constructing message frames, buttons, and rounded images! Select from the component dropdown to get started.Go to the docs
You can now override a subscription topic at the message level. Within a campaign, select an email then select a different topic from the Subscription Preference dropdown. This way, you can target different audiences within a single campaign.Go to the docs
We’ve made a series of improvements to our in-app message editor that make it easier to build and preview your message.
- Sticky preview: The preview stays in view, so you can see your message as you edit it.
- Expanded editing space: We increased the size of the in-app message editor and reduced the impact of other UI elements, making more room for you to work on your messages.
- Expand and collapse elements: The hierarchy of elements in your message are clearer, and elements aren’t hidden by default when you start a new message from a template. You can also collapse and expand parent elements without collapsing children, making it easier to focus on the elements you’re working on. Collapsed areas save with your message, so you can pick up where you leave off.
You can now create your own, custom subscription preferences page by fetching preferences from our App API and updating them through our Track APIs. This gives you full control over the branding, formatting, and location of your subscription preferences page.Go to the docs
We now support SSO with providers that are compliant with OpenID Connect. This includes but is not limited to OneLogin and Auth0. Go to Account Settings > Security > Enable Single Sign-On (SSO) to get started. You must have the Admin role to configure SSO.Go to the docs
We’ve added functions to all of our SDKs to manually dismiss in-app messages. This is especially helpful in handling custom actions, so you can dismiss messages after your audience interacts with a custom button or link. You can listen for message interactions and then perform dismissals based on the actions users take in your messages.Go to the docs
You can now add and delete relationships between objects and people in the UI, which allows you to explore objects without engineering. You can use relationships to segment users and to personalize messages with object data.Go to the docs
You can now verify webhook requests sent through our Send and receive data actions using a key that is separate from your reporting webhooks. To find the signing key in your workspace, go to Settings > Workspace Settings > API & webhook credentials and select the Webhook Signing Key tab. Users with the Admin, Manager, and Author roles can view this key. You can continue to find the key for your reporting webhooks in Data & Integrations > Integrations > Reporting webhooks.Go to the docs
You can now translate your subscription center topics and headers for your audience. You can add translations for 29 languages and decide when to make them live to your users. Go to Workspace settings > Subscription center > Settings to get started.Go to the docs
We now support single sign-on (SSO) with Azure AD. Go to Account Settings > Security > Enable Single Sign-On (SSO) to get started. You must have the Admin role to configure SSO.Go to the docs
You can now update the branding of your global unsubscribe page! Go to Settings > Workspace Settings > Subscription Center to add a logo and/or update the background color of your Unsubscribe button. If you have not enabled our Subscription Center, your users will see this page after selecting Unsubscribe.Go to the docs
Easily create, personalize, and measure your transactional push notifications with our Transactional Push API. Need to add an image or deep link or send in multiple languages? No problem — make updates to your transactional messages without changing a single line of code.Go to the docs
To protect accounts on our platform, we’ve enabled two-factor authentication (2FA) for all accounts that do not use SSO. If you’ve already enabled 2FA via authenticator app, there will be no change to your sign-in pattern. If you have not enabled 2FA via auth app and do not use SSO, you will now verify your log-in attempt through an email from us here at Customer.io. Just make sure you click the emailed link on the same browser and device on which you attempted to sign-in, and you’ll be good to go!Go to the docs