Customer.io Careers
Work with us
When you join Customer.io, you’ll work with a growing team making a big impact. We’re always looking for passionate, curious, and empathetic people to join our team. Work alongside a talented group of individuals for a people-first company that empowers you to succeed.
How we work
As a globally distributed, remote-first company, we value synchronous and asynchronous work and know that occasionally turning off Slack notifications is a good thing! We have flexible working hours so our team members can choose a schedule that works best for their lives, health, and families. We value learning from our teammates, but we also challenge each other to find the best path forward. We’ve learned that the best solutions don’t always surface right away, and that’s okay!
Our culture
We strive to create a fair and inclusive workplace that empowers the team to do their best work. Being a remote-first team, it’s important to make space for creating connections and sharing experiences together. We want DEIBA thinking to affect every part of the company, from how we communicate our brand and product to how we design and build the product to the people who make Customer.io a great place to work. We believe that expanding our knowledge, skills, and minds in creative ways can foster a culture of approaching our professional projects in open and fresh new ways. We do this by hosting an annual in-person retreat and holding regular team meet-ups to have fun, make personal connections, and charge our trust batteries.
Our core values guide how we work
Empathy
Treat people with courtesy and kindness while trying to understand where they’re coming from.
Transparency
Build trust and commitment through openness, dialogue, and accountability, within our team and with our customers.
Responsibility
When people act and think like owners, everyone feels empowered to make our company the best it can be.
Awkwardness
Celebrate the things that make you unique and do the same for your team members.
Where we’re located
*We use the Gall-Peters map projection to more equitably/accurately represent land mass.
Health & wellness
We pay 100% medical, dental, vision, and supplemental insurance premiums for you AND your family.
Health & wellness allowance
Up to $200 USD per month to be used for your healthy living needs, including gym membership, acupuncture, massage, or bike repairs.
Unlimited PTO
We recommend at least 20 vacation days (in addition to holidays and sick days) so that you can unwind, unplug, and recharge
12 weeks paid parental leave
for birth, adoption, or foster care
401k retirement matching
up to 5% dollar-for-dollar match to retirement contributions
Home office allowance
Up to $2,000 USD to help you get your home office set up so you can do your best work and $1,000 USD each year to keep improving your setup.
Flexible schedule, work anywhere you want!
as long as you have a reliable internet connection and some overlapping work time with your manager, you can work where and when you want
Internet + cell phone reimbursement
Up to $200 USD per month for your internet and cell phone plans
Co-working space reimbursement
Up to $300 USD per month for those times you’d prefer to work in a co-working environment
Learning & development
Up to $2,000 USD reimbursement per year to use on conferences, books, classes, or workshops – anything that will help you develop your skills
1 month double-paid sabbatical after four years
to treat yourself to a vacation, or spend however you choose
1 annual company retreat
and opportunities to meet in smaller groups throughout the year
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I have learned so much over the past few years, both personally and professionally, while at Customer.io. From my specific role in engineering, I have learned about programming in Go, our platform architecture, and developing application program interfaces (APIs). From being an Ami and participating in our awesome workshops and Slack channels, I have learned about new crafts, music genres, cultures, foods, and mindfulness practices. Being a part of Customer.io has truly enriched my life.
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The most important character trait for any developer is to be an inquisitive problem solver. When a person is curious about problems, it drives them to really dig into a problem to understand it. Then they are curious about how to solve it, including technologies they know and new ones. They will explore multiple solutions and collaborate with others. Once they have the solution implemented, they are still curious to make sure it worked and follow up.
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What I love most about Customer.io is the people. Being remote enables me to work with people from all over the world – from Denmark to Pakistan to Australia – and it’s always a joy to get together with people in person to spend time together during company retreats.
