How we work
At Customer.io, we put the customer at the center of everything we do. This means building high-performing teams and removing barriers to doing our best work. As a globally distributed company, you’ll have the chance to work with some of the most talented and innovative minds in the industry. We’re continuously iterating on our processes, tools and ways of working to make our remote-first approach successful. As an Ami, you’ll have access to the latest technologies and tools, enabling you to collaborate, grow and make an impact on the business.
We strive to create an inclusive workplace culture where everyone is respected, valued, and celebrated. We work together to deliver exceptional experiences for our customers, challenge ourselves to constantly grow and learn, and set a high bar of excellence to bring out the best in our people. As a remote company, we find innovative ways to build community, drive impact and connection.
Our core values guide how we work
We feel connected to our work and team when we can serve our customers in the best way possible.
Embrace open communication to foster collaboration, innovation and grounded decision making.
Create an environment of accountability and autonomy to excel together.
Celebrate our uniqueness and support our teams in an inclusive way.
🇨🇷 Costa Rica
🇳🇿 New Zealand
🇬🇧 United Kingdom
🇿🇦 South Africa
🇺🇸 United States
🇦🇪 United Arab Emirates
Our awesome benefits lineup
In addition to offering a competitive salary, we’ve designed our benefits programs with a people-first approach . We want our team members to be fairly compensated, have access to high-quality health & wellness options, and feel supported so they can do their best work.
Health & wellness
We pay 100% medical, dental, vision, and supplemental insurance premiums for you AND your family.
Health lifestyle reimbursement
Up to $1,500 USD annually to be used for your healthy living needs, including gym membership, exercise equipment, and health applications.
We recommend about 20 vacation days (in addition to holidays and sick days) so that you can unwind, unplug, and recharge.
16 weeks paid parental leave
For birth, adoption, or foster care.
401k retirement matching
up to 5% dollar-for-dollar match to retirement contributions.
Home office set up
Up to $1,500 USD to help you get your home office set up, so you can do your best work.
Remote work stipend
$250 USD per month allowance to cover the costs of internet, cell phone plans, and other remote work costs.
Co-working space reimbursement
Up to $300 USD per month for those times you’d prefer to work in a co-working environment.
Professional development budget
Up to $2,000 USD reimbursement per year to use on conferences, books, and seminars that help you develop your skills professionally.
One month paid sabbatical
After five years to treat yourself to a vacation, or spend however you choose.
Opportunities to meet in-person with your peers.