Treat people with courtesy and kindness while trying to understand where they’re coming from. If we can't see the world from another’s perspective, we can't help.
Build trust and commitment through openness, dialogue, and accountability, within our team and with our customers.
When people act and think like owners, everyone feels empowered to make our company the best we can be.
We value people with diverse backgrounds and opinions. Our CEO grew up in Singapore and our CTO grew up in Arkansas but they both met in that great melting pot: New York City. People on the team live in the UK, Germany, India, Poland, Australia, Pakistan, Canada as well as all over the US. We’re looking to build a global company with people from every culture and background to bring perspective and thoughtfulness to the work that we do and how we behave.
We believe people do great work when they have a great life. Quality of life is why we moved our HQ to Portland, OR and why most positions are offered as remote. Plus, there’s no substitute for face time. The whole company gets together twice a year: once at HQ and once a year we travel. We’ve had recent retreats in Quebec City, Chicago and Iceland.
Our success is a group effort and team players thrive at Customer.io. In addition to getting in the zone to do solo work, we all collaborate, pair-program, and help keep customers happy together.
Exchanging thoughtful feedback and making time for regular reflection helps us do our job better. We push ourselves to do things differently, learn from others, and follow our curiosity.
We're a truly distributed, remote-first team, building Customer.io from all over the world— from Australia to the US West Coast, and hopefully beyond!
Being your best self is about more than the work. Everyone needs flexibility and support to be happy, healthy, and energized. That’s why we provide:
Competitive salary & equity
Get paid well and fairly to do your best work.
A budget for a computer, home office setup, and anything else you need to get your job done
We pay 100% of your premiums for medical, dental and vision.
You’ll have 4 weeks paid vacation, plus flexibility for more.
Whether you’re based at our HQ in Portland, or somewhere else in the world, work where you need to be.
We’ve got you covered on courses, conferences and other learning materials to level up your skills.