Customer.io Careers
Work with us
When you join Customer.io, you’ll work with a growing team making a big impact. We’re always looking for passionate, curious, and empathetic people to join our team. Work alongside a talented group of individuals that are driven to deliver great customer outcomes.
How we work
At Customer.io, we put the customer at the center of everything we do. This means building high-performing teams and removing barriers to doing our best work. As a globally distributed company, you’ll have the chance to work with some of the most talented and innovative minds in the industry. We’re continuously iterating on our processes, tools and ways of working to make our remote-first approach successful. As an Ami, you’ll have access to the latest technologies and tools, enabling you to collaborate, grow and make an impact on the business.
Our culture
We strive to create an inclusive workplace culture where everyone is respected, valued, and celebrated. We work together to deliver exceptional experiences for our customers, challenge ourselves to constantly grow and learn, and set a high bar of excellence to bring out the best in our people. As a remote company, we find innovative ways to build community, drive impact and connection.
Our core values guide how we work
Empathy
We feel connected to our work and team when we can serve our customers in the best way possible.
Transparency
Embrace open communication to foster collaboration, innovation and grounded decision making.
Responsibility
Create an environment of accountability and autonomy to excel together.
Awkwardness
Celebrate our uniqueness and support our teams in an inclusive way.
Where we’re located
*We use the Gall-Peters map projection to more equitably/accurately represent land mass.
Health & wellness
We pay 100% medical, dental, vision, and supplemental insurance premiums for you AND your family.
Health & wellness allowance
Up to $200 USD per month to be used for your healthy living needs, including gym membership, acupuncture, massage, or bike repairs.
Unlimited PTO
We recommend at least 20 vacation days (in addition to holidays and sick days) so that you can unwind, unplug, and recharge
12 weeks paid parental leave
for birth, adoption, or foster care
401k retirement matching
up to 5% dollar-for-dollar match to retirement contributions
Home office allowance
Up to $2,000 USD to help you get your home office set up so you can do your best work and $1,000 USD each year to keep improving your setup.
A Remote-first company with a global footprint
A distributed team allows for greater collaboration, agility, and creativity that drives innovative solutions for our customers. Spanning over 36 countries, everyone can bring their unique skills and perspectives to build exceptional product for our customers.
Internet + cell phone reimbursement
Up to $200 USD per month for your internet and cell phone plans
Co-working space reimbursement
Up to $300 USD per month for those times you’d prefer to work in a co-working environment
Learning & development
Up to $2,000 USD reimbursement per year to use on conferences, books, classes, or workshops – anything that will help you develop your skills
1 month double-paid sabbatical after four years
to treat yourself to a vacation, or spend however you choose
1 annual company retreat
and opportunities to meet in smaller groups throughout the year
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I have learned so much over the past few years, both personally and professionally, while at Customer.io. From my specific role in engineering, I have learned about programming in Go, our platform architecture, and developing application program interfaces (APIs). From being an Ami and participating in our awesome workshops and Slack channels, I have learned about new crafts, music genres, cultures, foods, and mindfulness practices. Being a part of Customer.io has truly enriched my life.
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The most important character trait for any developer is to be an inquisitive problem solver. When a person is curious about problems, it drives them to really dig into a problem to understand it. Then they are curious about how to solve it, including technologies they know and new ones. They will explore multiple solutions and collaborate with others. Once they have the solution implemented, they are still curious to make sure it worked and follow up.
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What I love most about Customer.io is the people. Being remote enables me to work with people from all over the world – from Denmark to Pakistan to Australia – and it’s always a joy to get together with people in person to spend time together during company retreats.
