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Customer.io Careers

Work with us

When you join Customer.io, you’ll work with a growing team making a big impact. We’re always looking for passionate, curious, and empathetic people to join our team. Work alongside a talented group of individuals that are driven to deliver great customer outcomes.

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How we work

At Customer.io, we put the customer at the center of everything we do. This means building high-performing teams and removing barriers to doing our best work. As a globally distributed company, you’ll have the chance to work with some of the most talented and innovative minds in the industry. We’re continuously iterating on our processes, tools and ways of working to make our remote-first approach successful. As an Ami, you’ll have access to the latest technologies and tools, enabling you to collaborate, grow and make an impact on the business.

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Our culture

We strive to create an inclusive workplace culture where everyone is respected, valued, and celebrated. We work together to deliver exceptional experiences for our customers, challenge ourselves to constantly grow and learn, and set a high bar of excellence to bring out the best in our people. As a remote company, we find innovative ways to build community, drive impact and connection.

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Our core values guide how we work

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Empathy

We feel connected to our work and team when we can serve our customers in the best way possible.

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Transparency

Embrace open communication to foster collaboration, innovation and grounded decision making. 

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Responsibility

Create an environment of accountability and autonomy to excel together.

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Awkwardness

Celebrate our uniqueness and support our teams in an inclusive way.

Where we’re located

Global map highlighting where team members live

*We use the Gall-Peters map projection to more equitably/accurately represent land mass. 

🇦🇷 Argentina
🇦🇺 Australia
🇧🇷 Brazil
🇨🇦 Canada
🇨🇷 Costa Rica
🇭🇷 Croatia
🇨🇴 Colombia
🇪🇬 Egypt
🇬🇧 England
🇩🇪 Germany
🇬🇷 Greece
🇩🇰 Denmark
🇷🇼 Rwanda
🇲🇽 Mexico
🇳🇿 New Zealand
🇳🇬 Nigeria
🇮🇹 Italy
🇨🇭 Switzerland
🇵🇭 Philippines
🇵🇱 Poland
🇵🇹 Portugal
🇷🇴 Romania
🇮🇳 India
🇬🇧 United Kingdom
🏴󠁧󠁢󠁳󠁣󠁴󠁿 Scotland
🇷🇸 Serbia
🇸🇬 Singapore
🇿🇦 South Africa
🇪🇸 Spain
🇵🇰 Pakistan
🇺🇸 United States
🇦🇪 United Arab Emirates
🇱🇻 Latvia
🇲🇹 Malta
🇺🇾 Uruguay

Our awesome benefits lineup

In addition to offering a competitive salary, we’ve designed our benefits programs with a people-first approach . We want our team members to be fairly compensated, have access to high-quality health & wellness options, and feel supported so they can do their best work.

Health & wellness

We pay 100% medical, dental, vision, and supplemental insurance premiums for you AND your family.

Health lifestyle reimbursement

Up to $1,500 USD annually to be used for your healthy living needs, including gym membership, exercise equipment, and health applications.

Unlimited PTO

We recommend about 20 vacation days (in addition to holidays and sick days) so that you can unwind, unplug, and recharge.

16 weeks paid parental leave

For birth, adoption, or foster care.

401k retirement matching

up to 5% dollar-for-dollar match to retirement contributions.

Home office set up

Up to $1,500 USD to help you get your home office set up, so you can do your best work.

Remote work stipend

$250 USD per month allowance to cover the costs of internet, cell phone plans, and other remote work costs.

Co-working space reimbursement

Up to $300 USD per month for those times you’d prefer to work in a co-working environment.

Professional development budget

Up to $2,000 USD reimbursement per year to use on conferences, books, and seminars that help you develop your skills professionally.

One month paid sabbatical

After five years to treat yourself to a vacation, or spend however you choose.

Company travel

Opportunities to meet in-person with your peers.

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2023 Inc. 5000 Fastest-Growing Private Companies
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customer.io engineering interview process
  • I have learned so much over the past few years, both personally and professionally, while at Customer.io. From my specific role in engineering, I have learned about programming in Go, our platform architecture, and developing application program interfaces (APIs). From being an Ami and participating in our awesome workshops and Slack channels, I have learned about new crafts, music genres, cultures, foods, and mindfulness practices. Being a part of Customer.io has truly enriched my life.
    Soris Cox, Software Engineer | Customer.io
  • Julia Miller
    The most important character trait for any developer is to be an inquisitive problem solver. When a person is curious about problems, it drives them to really dig into a problem to understand it. Then they are curious about how to solve it, including technologies they know and new ones. They will explore multiple solutions and collaborate with others. Once they have the solution implemented, they are still curious to make sure it worked and follow up.
    Julia Miller, Software Engineer | Customer.io

  • What I love most about Customer.io is the people. Being remote enables me to work with people from all over the world – from Denmark to Pakistan to Australia – and it’s always a joy to get together with people in person to spend time together during company retreats.
    Gabby Kustner, Sr. Manager, Content & Distribution | Customer.io