Careers

Bring humanity to business communications

Transform the way businesses communicate with their customers at scale while leading a balanced, purposeful life

Core Values

Our core values guide how we work.

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Empathy

Treat people with courtesy and kindness while trying to understand where they’re coming from. If we can't see the world from another’s perspective, we can't help.


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Transparency

Build trust and commitment through openness, dialogue, and accountability, within our team and with our customers.

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Responsibility

When people act and think like owners, everyone feels empowered to make our company the best we can be.

Colin
CEO
John
CTO

Great minds don’t always think alike.

We value people with diverse backgrounds and opinions.  Our CEO grew up in Singapore and our CTO grew up in Arkansas but they both met in that great melting pot: New York City. People on the team live in Scotland, Germany, Saint Maarten, Canada as well as all over the US. We’re looking to build a global company with people from every culture and background to bring perspective and thoughtfulness to the work that we do and how we behave.

Challenging, meaningful work AND a great life.

We believe people do great work when they have a great life. Quality of life is why we moved our HQ to Portland, OR and why most positions are offered as remote. Plus, there’s no substitute for face time. The whole company gets together twice a year: once at HQ and once a year we travel. We’ve visited places like Barcelona, Spain, Sinaia, Romania, and Hunter Mountain, NY.

Everyone has your back.

Our success is a group effort and team players thrive at Customer.io. In addition to getting in the zone to do solo work, we all collaborate, pair-program, and help keep customers happy together.

We grow through learning from each other.

Exchanging thoughtful feedback and making time for regular reflection helps us do our job better. We push ourselves to do things differently, learn from others, and follow our curiosity.

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Benefits!

Being your best self is about more than the work. Everyone needs flexibility and support to be happy, healthy, and energized. That’s why we provide:

Competitive salary & equity

Get paid well and fairly to do your best work.

Great tools

A budget for a computer, home office setup, and anything else you need to get your job done

Health benefits

We pay 100% of your premiums for medical, dental and vision.

Vacation

Unlimited paid time off with a required 2 weeks off per year.

Flexibility

Whether you’re based at our HQ in Portland, or somewhere else in the world, work where you need to be.

Professional growth

We’ve got you covered on courses, conferences and other learning materials to level up your skills.

Open Positions

Shout out to Twitter for open sourcing their Emoji set!