Harness the power of multi-channel messaging to deliver a more memorable hello and drive the right actions throughout the customer journey.

• In-app: get people to take action when they’re already engaged with onboarding

• Email: capture attention in the inbox to nudge customers back into onboarding

• SMS: when you need to get people to act immediately, break through the noise with a text message

• Push: once you have their permission, use push notifications to stay top-of-mind in the early days of onboarding

Use branches and triggers so you only send messages about the next steps users need to take during onboarding.

• Focus on key actions: use your product data to trigger messages that nudge customers toward activities that matter

• Celebrate milestones: trigger timely, targeted messages that reinforce customer achievements

• Optimize your efforts: set up A/B or multivariate testing to improve the onboarding experience