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Convert trial users, reduce churn, and build the engagement loops that turn new sign-ups into power users.

Trusted by leading AI companies to power their customer engagement.
Built for how AI products actually grow
Build personalized experiences that move users from initial experimentation to deep product integration—turning early adopters into advocates.

Turn usage signals into recurring revenue
Your product generates rich behavioral data—prompts run, outputs saved, workflows built, integrations connected. Pipe those signals directly into your messaging to deliver campaigns that respond to what users actually do, not just who they are.

Move users beyond the "wow" moment
AI products often dazzle on first use—but wonder can fade fast. Build automated journeys that convert a user’s initial excitement into a habitual workflow by reinforcing value at each step, so your tool becomes indispensable rather than a novelty.

Convert free users before credits run out
Usage-based pricing means a ticking clock on every trial. Trigger perfectly-timed upgrade nudges based on consumption patterns, feature discovery, and engagement velocity—reaching users when they’ve seen enough value to commit, not after they’ve churned.

Scale engagement at AI-company speed
AI companies grow quickly when things click. Customer.io was built for high-volume, high-velocity sending with the deliverability infrastructure and segmentation depth to keep messages relevant, whether you are just getting started or sending to millions.
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