SMB/mid-market

Boost your product-led growth strategy

Deliver relevant content across email, SMS, push, and in-app.

SMB/mid-market

Loved by product-led growth brands

Data + Activation

A single solution for customer engagement 

Increase the impact of every conversation

No code required

Easily create complex messaging campaigns  

Omnichannel messaging that doesn’t require heavy lifting from engineering teams

Multiple message types

Send automated or API triggered workflows, newsletters, and transactional messages all within one platform.

Analytics

Analyze metrics across campaigns, messages, links, and conversions. Customize reports or export your data.

Custom objects

Relate data to people in your workspace then use this data to trigger personalized messages.

Ad Audience Sync

Automatically sync segments with Google, Facebook, Instagram, and YouTube.

Event triggers

Send campaigns based on as many profile attributes, events, or actions as you need.

A/B and cohort testing

Test variations of content and cadences to find the highest performing strategy.

Technical support
Technical support

A helping hand 
along the way 

Receive top-notch technical support when you have a problem. Backed by a 99% CSAT score, our team is dedicated to educating, collaborating, and advocating for your success.

  • Live chat and email: Every customer will have access to our support team and get a timely response to your questions.

  • Documentation: Easy-to-follow product guides and detailed developer resources.

  • Community support: Connect with and learn from power users on best practices and use cases.

Pricing

Pick the right plan for you 

Join thousands of small and mid-size business who use Customer.io for their customer engagement needs.

Essentials
starts at
$100
per month / billed monthly
For small companies who are gaining momentum

Features you'll love:

  • 5k profiles (people + objects) included

  • 1 million emails per month

  • 2 object types

  • Email and community support

  • Ad audience sync

  • Visual workflow builder

  • Data Pipelines basic integrations

Premium
starts at
$1,000
per month / billed yearly
For companies who are growing rapidly

Everything in Essentials, plus:

  • Custom profile volume & pricing

  • Custom email volume & pricing

  • 10 object types

  • Premium chat & email support

  • 90-day onboarding support

  • HIPAA Compliance

  • Parcel editor licenses

  • Data Pipelines premium integrations

Resources

Do more with your data 

Explore use cases and best practices to drive product-led growth.

Customers love us

Preferred by product-led companies 

Clearbit-w

Customer.io is the most intuitive and robust omnichannel messaging platform I’ve ever used. They beat the competition out of the water.

Alex MacCaw
Alex MacCawFounder
Goody

Now we have all of the data and tools we need, which enables us to quickly build [gift notification emails] in the campaign builder with no additional engineering support required.

Wendy Zhang
Wendy ZhangSenior Program Manager
Sunrise Communications

We have evolved rapidly. Our number of products has increased and Customer.io has been able to keep up and has evolved with us, going from one product to a multi-product dimension.

Karolina Weideli
Karolina WeideliSenior Manager Customer Value
MeaningfulWork

Using Customer.io has brought together our DevOps, growth, and operational teams and processes to reach our customers in a personalized, authentic way that was previously unimaginable.

Raaj Chatterjee
Raaj ChatterjeeFounder and CEO
Lendify

Being quite a small company and we're trying to accomplish a lot, it’s nice to know exactly where to reach out when I have questions. I also get super fast responses—it's very helpful!

Kasper Ernerot
Kasper ErnerotCommunication Manager
Mido Lotto

Customer.io is so intuitive that anyone in our organization can understand how to use the platform. Being able to build and launch complex automated campaigns with a small amount of resources is phenomenal.

Hamish Elmslie
Hamish ElmslieChief Operating Officer

Supercharge your
 messaging automation 

  • 14-day free trial
  • No credit card required
  • Cancel anytime