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Technical Support

Our global team of dedicated experts, comprehensive documentation, and customer community are here to help you.

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Sales

Join over 7,400 brands using Customer.io to transform their customer communication across all channels.

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Account support

Chat with us to resolve account and billing issues.

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General inquiries

For general queries, including partnership opportunities.

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Press + Media

Media inquiries and resources

Discover our press resources, including our boilerplate, brand guidelines, and recent news coverage. For inquiries, reach out to us at press@customer.io—we’re here to help!

Boilerplate

Short description

Customer.io is a leading customer engagement platform designed for tech-savvy organizations to create personalized customer journeys that engage, convert, and scale.

Long description

Customer.io is a leading customer engagement platform designed for tech-savvy organizations to create personalized customer journeys that engage, convert, and scale.

Use first-party data to send meaningful messages across all channels, including email, in-app, push, SMS, and webhooks. Today, 7,300+ brands trust their messaging needs with Customer.io, and G2 recently recognized us as a Best Software award winner in the Marketing and Digital Advertising Products category. Customer.io’s suite of products includes Journeys, a messaging automation tool, Data Pipelines, a customer data platform; and Parcel, a code editor designed for email. Founded in 2012, Customer.io is a globally distributed, remote-first company named one of the fastest-growing private companies on the 2024 Inc. 5000 list.