About Us

Customer.io strengthens the relationship between subscription businesses and their customers by sending meaningful messages at the time they're most likely to be engaged. 

Our Mission

Power automated communication that people like to receive. 

People use Customer.io to automate and gain efficiency, but automation is usually cold and inhuman. We strive to make automation human and valued by the people on the receiving end of it.

Our Team

Aaron Rich

Technical Support Engineer

Abby LeClair

Customer Success Manager

Adrian Zalewski

Frontend Engineer

Alex Heurich

Senior Product Marketing Manager

Alexander Patton

Director of Marketing Operations

Alyssa Welch

Sales Development Representative

Annie Cocchia

Senior Product Designer

April Smith

Backend Engineer

Ben Carr

Senior Backend Engineer

Bill Miksich

Head of Services

Brandi Young

Technical Support Engineer

Brendan Fortune

Principal Product Manager

Brian Thomas

VP of Product

Cameron Krutsinger

Office Manager

Cody Stover

Sales Development Representative

Colin Nederkoorn


Dan Schales

Technical Support Engineer

Gin King

Billing Manager

Gladys Khakimova

Customer Success Manager

Heather Choy

People Operations Manager

Huihui Yang

Site Reliability Engineer

Ian Dawes

Senior Scaling Engineer - Team Lead

Jatin Nagpal

Scaling Engineer

Jesse Appleby

Director of Inside Sales

Joe Purdy

Site Reliability Engineer

John Allison


John Byrne

Senior Controller

Jon Hawkins


José Luís Martínez de la Riva Manzano

Senior Backend Engineer

Kate White

Product Manager

Kendall Gibson

Account Executive

Kevin Kucharczyk

Senior Front-End Engineer - Team Lead

Kyle Kramer

Business Development Manager, Partnerships

Lacey Budd

Director of Marketing

Lefteris Zafiris

Senior Site Reliability Engineer, Team Lead

Livia-Alexandra Sarban

QA Engineer


Senior Product Manager

Madeline Pickering

Product Designer - Team Lead

Matt Brockman

Backend Engineer

Matthew Newhook

VP of Engineering, DPO

Mike Auldredge

Senior Technical Support Engineer - Deliverability

Mike Engel

Senior Frontend Engineer

Mitchell Wright

Account Executive

Natalie Onions

Customer Success Manager - Team Lead

Nico Atienza

Customer Success Manager

Richard Hawkes

Product Designer

Robert Brewer

Market Development Representative

Shannon Utter

Market Development Representative

Sonja Beardsley

Director of Operations

Soris Cox

Internal Tooling Engineer

Stephen Young

Backend Engineer - Team Lead

Stewart Johnston

Site Reliability Engineer

Swastik Agarwal

Frontend Engineer

Travis Ehrenstrom

Technical Support Engineer, Team Lead

Waqas Younas

Engineering Manager QA

Will Clayton

Principal Data Analyst

Zack Moore

Frontend Engineer

Zack Newbauer

Account Executive

Contact Us

We're headquartered in the historic Pittock Block in downtown Portland, Oregon.

921 SW Washington Street
Suite 820
Portland, Oregon, 97205

Writing about us?
Head to our press resources or contact press@customer.io with inquiries.