About Us

Customer.io strengthens the relationship between subscription businesses and their customers by sending meaningful messages at the time they're most likely to be engaged. 

Our Mission

Power automated communication that people like to receive. 

People use Customer.io to automate and gain efficiency, but automation is usually cold and inhuman. We strive to make automation human and valued by the people on the receiving end of it.

Our Team

Colin Nederkoorn


John Allison


Stephen Young

Backend Engineer, Team Lead

Livia-Alexandra Sarban

QA Engineer

Matthew Newhook

VP of Engineering

Ian Dawes

Senior Scaling Engineer

Jesse Appleby

Director of Inside Sales

Sonja Beardsley

Director of Operations

Jatin Nagpal

Scaling Engineer

Ivana McConnell

Senior UI/UX Designer

Kate White

Product Manager

Joe Purdy

Site Reliability Engineer

Brandi Young

Technical Support Engineer

Dan Schales

Technical Support Engineer

Mitchell Wright

Onboarding Specialist

Lefteris Zafiris

Site Reliability Engineer

Kevin Kucharczyk

Front-End Engineer, Team Lead

Brian Thomas

Director of Product

Mike Auldredge

Technical Support Engineer

Swastik Agarwal

Front-End Engineer

Waqas Younas

Test Engineer

John Byrne


Matt Brockman

Backend Engineer

Zack Newbauer

Onboarding Specialist

Jon Hawkins


Natalie Onions

Customer Success Manager, Team Lead

Travis Ehrenstrom

Customer Success Manager

Kyle Kramer

Business Development Manager, Partnerships

Abby LeClair

Customer Success Manager

Alexander Patton

Director of Marketing Operations

Lacey Budd

Director, Communications and Content

Adrian Zalewski

Front-End Engineer

Madeline Pickering

Product Designer, Team Lead

Aaron Rich

Technical Support Engineer

Olivia Stavros-Tracy

Office Manager

Richard Hawkes

Product Designer

Zack Moore

Front-End Engineer

Will Clayton

Principal Data Analyst

Gin King

Billing Manager

José Luís Martínez de la Riva Manzano

Senior Backend Engineer

Brendan Fortune

Principal Product Manager

Cody Stover

Business Development Representative

Contact Us

We're headquartered in the historic Pittock Block in downtown Portland, Oregon.

921 SW Washington Street
Suite 820
Portland, Oregon, 97205

Writing about us?
Head to our press resources or contact press@customer.io with inquiries.