About Us

Customer.io strengthens the relationship between subscription businesses and their customers by sending meaningful messages at the time they’re most likely to be engaged. 

Our Mission

Power automated communication that people like to receive. 

People use Customer.io to automate and gain efficiency, but automation is usually cold and inhuman. We strive to make automation human and valued by the people on the receiving end of it.

Our Team

Aaron Rich

Sr Technical Support Engineer – Deliverability

Abby LeClair

Senior Customer Success Manager

Adrian Zalewski

Backend Engineer

Alex Heurich

Sr. Manager Sales Enablement / PMM

Alexander Patton

Director of Marketing Operations

Alyssa Welch

Operations Administrator

Annie Cocchia

Senior Product Designer

April Smith

Backend Engineer

Ben Carr

Senior Backend Engineer

Bill Miksich

Head of Services

Brandi Young

Sr Technical Support Engineer – Documentation

Brendan Fortune

Principal Product Manager

Brian Thomas

VP of Product

Caitlin Boatright

Technical Support Engineer

Cam Krutsinger

Information Security Governance, Risk and Compliance (GRC) Analyst

Carey Long

Account Executive

Clad Glosier

Senior Technical Writer

Cody Stover

SDR Team Lead

Colin Nederkoorn

CEO, Board Member, & Co-Founder

Dan Schales

QA Engineer

Daniel Jaramillo

Site Reliability Engineer

Debbie Otuagomah

Technical Support Engineer

George DeCarlo

Board Member

Gin King

Billing Manager

Gladys Khakimova

Customer Success Manager

Heather Choy

People Operations Manager

Huihui Yang

Site Reliability Engineer

Ian Dawes

Senior Scaling Engineer – Team Lead

Jatin Nagpal

Scaling Engineer

Jesse Appleby

Director of Inside Sales

Joe Purdy

Senior Site Reliability Engineer

John Allison

Board Member & Co-Founder

John Byrne

Senior Controller

Jon Hawkins


José Luís Martínez de la Riva Manzano

Senior Backend Engineer

Kate White

Product Manager

Kendall Gibson

Account Executive

Kevin Kucharczyk

Senior Front-End Engineer – Team Lead

Kitt Caffall

Engineering Manager

Kyle Kramer

Business Development Manager, Partnerships

Lacey Budd

Director of Sales Development

Lefteris Zafiris

Senior Site Reliability Engineer, Team Lead

Livia-Alexandra Sarban

QA Engineer


Senior Product Manager

Madeline Pickering

Product Design Manager

Matt Brockman

Backend Engineer

Matthew Newhook


Mike Auldredge

Deliverability Services Manager

Mike Engel

Senior Frontend Engineer

Mitchell Wright

Account Executive

Natalie Onions

VP of Customers

Nico Atienza

Customer Success Manager

Rachel Cobb

Customer Success Manager

Richard Hawkes

Sr. Product Designer

Robert Brewer

SDR Team Lead

Shannon Nishi

CSM Team Lead

Shannon Utter

Market Development Representative

Slater Smith

Customer Success Manager

Sonja Beardsley

VP of Operations

Soris Cox

Internal Tooling Engineer

Stephen Young

Backend Engineer – Team Lead

Stewart Johnston

Site Reliability Engineer

Swastik Agarwal

Frontend Engineer

Symone Sullivan

Recruiter & Onboarding Specialist

Travis Ehrenstrom

Technical Support Manager

Waqas Younas

Engineering Manager QA

Will Clayton

Principal Data Analyst

Zack Moore

Frontend Engineer

Zack Newbauer

Account Executive

Contact Us

We’re headquartered in the historic Pittock Block in downtown Portland, Oregon.

921 SW Washington Street
Suite 820
Portland, Oregon, 97205

Writing about us?
Head to our press resources or contact press@customer.io with inquiries.