How we work remotely
At Customer.io, our fully remote work environment empowers us to deliver the best possible value to them.
Flexibility and collaboration
We’ve created a culture where you can thrive alongside some of the industry’s most talented and innovative minds, all bringing diverse perspectives and expertise to the table.
Async operating model
We prioritize thoughtful communication and reducing unnecessary meetings to focus on meaningful work. We've established collaboration hours across time zones for efficient teamwork.
In-person connection
While we value digital flexibility, we also offer connections through collaborative work sessions, coworking spaces, and social events, ensuring a balanced and engaging work experience.
Our core values and principles
Our core values foster genuine connections, open communication, accountability, and celebrating individuality. They shape our interactions, drive innovation, and unite us in delivering exceptional solutions.
Empathy
We feel connected to our work and team when we can serve our customers in the best way possible.
Transparency
Embrace open communication to foster collaboration, innovation and grounded decision making.
Responsibility
Create an environment of accountability and autonomy to excel together.
Awkwardness
Celebrate our uniqueness and support our teams in an inclusive way.
Our leadership principles
Our leadership principles turn our values and beliefs about work into explicit behaviors. They apply to everyone in every role in the company. They give us a shared understanding of how we work together in pursuit of our goals.
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Thriving together
We cultivate an environment where every team member can thrive personally and professionally. Our culture defines who we are, guiding our collaborations, innovations, and achievements, and unifying us toward our common purpose.
We prioritize the employee experience because our people make our culture exceptional.
Some of our company culture programs include:
- Casual gatherings to learn together and foster connection
- Recognition and rewards to celebrate achievements
- Giving back and volunteering to charitable causes
- Contribute to the culture as an Ami Ambassador
- In-person and virtual meetups for team bonding
Diversity, equity, inclusion, belonging
We are deeply committed to fostering diversity, equity, inclusion, and belonging (DEIB). Our goal is to create a workplace that is not just respectful and inclusive, but also supportive, where everyone can be their authentic selves. DEIB is integral to everything we do, from building our products to growing our team, ensuring that our workplace is a secure and comfortable environment for all.
Ami Resource Groups
Inclusion and belonging aren't just buzzwords for us—they are foundational principles. Ami Resource Groups (ARGs) help create a sense of community and ensure every employee feels valued and supported. By promoting these groups, we nurture a workplace where diverse perspectives are celebrated, driving innovation and contributing to our collective success.
Our awesome benefits lineup
In addition to offering a competitive salary, we’ve designed our benefits programs with a people-first approach. We want our team members to be fairly compensated, have access to high-quality health & wellness options, and feel supported so they can do their best work.
Health and wellness
We pay 100% medical, dental, vision, mental health, and supplemental insurance premiums for you AND your family.
Up to $1,500 USD annually for all your healthy living needs
After 5 years, treat yourself to a month of paid sabbatical
Time off and leave
We offer unlimited PTO and recommend using at least 20 vacation days (in addition to holidays and sick days) to unwind, unplug, and recharge.
16 weeks paid parental leave for birth, adoption, or foster care
6 weeks paid family medical leave for when you need time away
Workplace flexibility
A monthly remote work stipend of $250 USD to cover the costs of internet, cell phone plans, and other remote work costs.
Home office set up: Up to $1,500 USD is provided when you join to help you set up your home office so you can do your best work
Co-working space reimbursement: Up to $300 USD monthly for those times you’d prefer to work in a co-working environment
Financial security and development
Access to a financial wellness provider offering financial advising, budgeting support, and long-term goal planning.
401k retirement matching: Up to 5% of your gross salary matched dollar-for-dollar
Professional development budget up to $2,000 USD per year
Current openings
We’re always looking for passionate, curious, and empathetic people to join our team. Come work alongside a talented group of individuals that are driven to deliver great customer outcomes.
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Behind the scenes
Get an inside look at the culture, values, and day-to-day experiences that drive our team’s success.
builtin: The elements that define team culture at Customer.io
Women in tech: Darlene Medeiros, Engineering Manager
Women in tech: Meet Lynn Jane Ho, Director of Product Management
Women in tech: Meet Jess Cvija, Customer Success Manager
Women in tech: Meet Livia-Alexandra Sărban, QA Engineer
Women in tech: Meet Jen Dunlap, software engineer
Women in tech: Meet Nat Onions, VP of Customer Experience
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