Building the future of customer communication
Customers shape what we build.
You shape what comes next.
We cover what matters, so you have everything you need to do your best work
Distributed by design,
not by default
Our way of working earned us the #5 spot on Newsweek's 2025 Most Loved Workplaces list.
Flexibility & collaboration
Standards run high and elbows stay down here. We push on the work, not on each other.
Async operating model
We prioritize thoughtful communication and reducing unnecessary meetings to focus on meaningful work.
In-person connection
We bring teams together through work sessions, co-working spaces, and social events.
Our values guide how we work:
compassion, ownership, openness,
and room to be ourselves
Empathy
Connect with our customers and teammates to bring our best to every interaction.
Transparency
Embrace open communication to foster collaboration and innovation.
Responsibility
Create an environment of accountability and autonomy to excel together.
Awkwardness
Celebrate our uniqueness and support our teams in an inclusive way.
“
I’ve grown both personally and professionally—learning about programming in Go, platform architecture, APIs, new crafts, music, cultures, and mindfulness practices. Being part of Customer.io has truly enriched my life.
“
What I love most about Customer.io is the people. Being remote enables me to work with people from all over the world–from Denmark to Pakistan to Australia–and it’s always a joy to get together with people in person to spend time together during company retreats.
“
One of the ways I feel my trust battery has been built up is through transparency from the top down. On a recent all-hands call, our CEO was asked a hard question. Instead of using corporate speak, he gave an honest answer.
Open positions
We're always looking for ambitious, curious people who hold a high bar and a low ego.
Account Management
Business Operations
Customer Success
Engineering
Senior Software Engineer, Full Stack
AmericasRemoteApplySenior Software Engineer, Full Stack
EMEARemoteApplySenior Software Engineer, Backend
AmericasRemoteApplySenior Software Engineer, Backend
EMEARemoteApplySenior Software Engineer - Email Channel
AmericasRemoteApplySenior Software Engineer - Backend Platform
AmericasRemoteApplySenior Fullstack SDK Engineer
AmericasRemoteApplyEngineering Manager
AmericasRemoteApply
Marketing
People
Product & Design
Sales
Every employee helps define who we are,
how we work, and the impact we have
on our customers
We design the everyday so people feel connected, recognized, and supported
Connection
Informal get-togethers to swap ideas, share laughs, and get to know the people you work with.
Recognition and awards
Celebrate wins and the people behind them with meaningful acknowledgment and appreciation.
Giving back
Support the communities around us through volunteering opportunities and charitable initiatives.
Cultural contribution
Become an Ami Ambassador and help shape the kind of workplace we all want to be part of.
Team bonding
Get closer as a team through shared experiences, whether you're in the same room or across the globe.
Growth and development
Access the tools, mentorship, and opportunities to build your skills and grow the career you want.
Diversity,
equity,
inclusion,
belonging
Our commitment to DEIB means a workplace that's not just respectful and inclusive, but supportive, where everyone is free to be themselves.
Ami Resource
Groups
Belonging is foundational. Our ARGs build community and celebrate diverse perspectives, so every employee feels valued and heard.