What makes Customer.io a most-loved workplace 

Customer.io is one of Newsweek's Global Most Loved Workplaces for 2025, ranking #5 out of 100 companies worldwide. That's a distinction we don't take lightly, and not just because of the number next to our name.

Newsweek and the Best Practice Institute evaluated organizations based on feedback from more than two million employees globally, combined with leader interviews, external ratings, and employee reviews. The result is a list of companies where people don't just show up; they genuinely want to be there. We think we know why we made it, but rather than tell you ourselves, we'll let the people who actually work here do it.

Building something meaningful is a lot easier when you're surrounded by people who are genuinely invested in the outcome. That's something our team talks about often, and not in a hollow "culture fit" kind of way.

"What I believed about Customer.io during the hiring process nearly four years ago, I now know to be true," says Matt Frizzell, Director of Engineering. "This is a company full of incredible humans energized by our customers and a shared drive to build something great together. The people I work with are smart, thoughtful, and kind, and that combination of real ambition and real humanity is rare."

That energy shows up across the company in how teams collaborate, how decisions get made, and how quickly new ideas turn into shipped work.

More than half of our team joined in the last year. That kind of growth can fracture a culture if you're not paying attention, but at Customer.io it hasn't, and that's not an accident.

Matt Wensing, VP of Product and Design says: "We're blending new perspectives with a shared commitment to excellence, and it's rare to see a company scale this quickly while maintaining the communication and coordination needed to ship world-class work. Watching a team of fresh talent coordinate, communicate, and execute on a massive production proves that our culture is built for both speed and stability."

New voices get integrated, not absorbed. The standards stay high, and the momentum keeps building.

We're a fully remote company, and that's intentional. It means people can do their best work from wherever they are while staying genuinely connected to each other and to what we're building.

Nick Cortesi, Director of Talent Acquisition, describes it this way: "Low bureaucracy, no return-to-office, and the autonomy to do your best work. At Customer.io, being yourself isn't just tolerated; it's the whole point."

That autonomy comes with real, tangible support. Some of Customer.io's benefits include:

• 100% of medical, dental, vision, and mental health premiums covered, for you and your entire family
• A $250 monthly remote work stipend
• Up to $1,500 to set up your home office
• 16 weeks of paid parental leave
• A paid sabbatical after five years
• Up to 5% 401(k) matching
• A $2,000 annual budget for professional development

These aren't perks layered on as an afterthought; they're part of how we think about supporting people for the long term.

Our Ami Resource Groups (ARGs) are employee-led communities built around connection, inclusion, and belonging. Groups like Fe-Mail create dedicated space for meaningful conversations and celebrate the diverse experiences of women across our organization. As a global team spread across 30+ countries, ARGs are one of the primary ways we stay genuinely connected, not just professionally but as people. The goal is straightforward: everyone should feel seen, supported, and celebrated, and we make ongoing, intentional efforts to get there every day.

The Newsweek ranking reflects what our team experiences day to day, and that means a lot to us. We're not trying to be the loudest tech company in the room; we're trying to be the kind of place where people do the best work of their careers and actually enjoy doing it.

Sam Dabek puts it well: "I believe in the leadership team and trust where this company is going. Everyone here is trying to make the right call for the business, and I get to be part of that, partnering with brilliant engineers, PMs, and designers to help improve the way we work. Add in a fully remote culture and generous benefits, and it's hard to imagine being anywhere else."

If that sounds like the kind of place you want to grow, we're hiring.