Support resources

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Our global team of dedicated experts, comprehensive documentation, and customer community are here to help you optimize your message automation strategy and deliver tangible ROI from your outreach efforts.

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Customer Support
Customer success managers

Customer success services 

Our team of specialized Customer Success Managers (CSMs) are committed to providing the tools you need to meet your unique business goals. From initial platform integration to building complex retention campaigns, your CSM will support you every step of the way.

Strategic planning

Your CSM will collaborate with you to craft strategies and design highly effective messaging campaigns that exceed business goals and maximize the value of your customer engagement.

Platform adoption

A structured 90-day onboarding program helps you quickly get acquainted with the platform’s tools, terminology, and documentation.

Feature insight

Be the first to discover new features and how they can help your business grow. Your CSM will provide hands-on training to ensure a smooth rollout.

Technical Account Managers

Technical support services  

Support is always an email or chat away. And if you need an extra hand add a Technical Account Manager to your plan.

Customer.io Virtual Assistant

AI-powered support directly in the platform. Ask questions and receive immediate help.

Quick response time

Our global team supports you when you need it most. Spanning all time zones, you can expect timely responses during your business hours.

Technical Account Managers

Your dedicated TAM will support you with onboarding, implementation, and ad hoc projects throughout your journey.

Feature request escalation

All you need to do is ask. We review the most requested customer features each quarter and ensure they align with our roadmap.

Customer.io community
Customer.io community

Connect with your peers 

The Customer.io community is a peer-to-peer resource for customers, no matter how much experience they have with the platform. CSMs contribute best practices, use cases, and help answer questions alongside our most dedicated users. Get access to exclusive content and tutorials with our Premium and Enterprise plans.

Deliverability management

Protect your reputation 

Build credibility with our team of deliverability experts who safeguard your brand's reputation. We provide strategic guidance to ensuring your messages reach the right audience every time.

IPs

Our experts analyze sending volume and behavior to ensure optimal deliverability before assigning shared or dedicated IPs. We provision, warm, and manage IPs from the start.

Consultation

We take deliverability seriously and care about your performance. We work with you to identify potential risks, troubleshoot issues, and guide you in maintaining a strong reputation.

Dedicated hardware

Available to meet all your business requirements, isolated servers ensure your Customer.io instance maximizes performance and security.

Deliver with confidence 

Join thousands of others and leverage Customer.io’s scalable platform that delivers millions of messages every day.

Platform uptime

Customer satisfaction score

Daily API calls

Messages sent in 2023

Webhooks sent in 2023

Global support coverage

Resources

Support all along the way 

Get access to the help you need when you need it.

CUSTOMERS LOVE US

Preferred by product-led companies 

billie

Having a dedicated CSM has been really important for us. It’s nice having a go-to person to troubleshoot rather than having to email support and explain your problems to multiple people. It honestly feels like a partnership, which is nice.

Lauren Triano
Lauren TrianoSenior Manager
Descript

It’s crazy how much we look forward to our sessions with our CSM. I intuitively know we can review your documentation – but our CSM makes everything simple, understandable, and her ability to demo it on our actual data and workspace is exactly what a novice team needs. We stockpile our questions for our cherished meeting – and then we execute our campaigns.

Jay LeBoeuf
Jay LeBoeufHead of Business Development
Carly Connected Car

Customer.io has so many features that allow me to build extremely personalized customer journeys for so many segments by leveraging triggers, unique and customizable user attributes, filters, and branch splits.

Paola Nosthas
Paola NosthasOnline Marketing Manager
Lighthouse.app

Customer.io is an irreplaceable piece for our marketing automation and operations stacks. It's flexible and powerful, yet simple and intuitive enough such that anyone on our team can build rich, diverse customer journeys with ease.

Matt See
Matt SeeCOO
WoofTrax

We have been using Customer.io since 2015, and it is a flexible and powerful platform. We can create customized campaigns based on how often our users walk their dogs, which makes our messaging more effective for us and our sponsors. Terrific customer support combined with their great product makes Customer.io an important partner for our mobile app.

Doug Hexter
Doug HexterCEO
Dolphin Technologies

Customer.io can do what other marketing automation tools can’t—take in millions of events from users per day, segment through them almost instantly, and use any campaign action imaginable to create workflows.

Gerald Aichholzer
Gerald AichholzerDigital Marketing Executive
Physitrack

The fine-grained control, pleasantly responsive UI and fast support response times not only make Customer.io a powerful tool that we lean on, but also a pleasure to work with.

Nathan Skwortsow
Nathan SkwortsowCTO and co-founder

Supercharge your
 messaging automation 

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  • No credit card required
  • Cancel anytime