February Release Notes

February was an eventful month. JLo and Shakira had a memorable Super Bowl Halftime Show, Punxsutawney Phil predicted an early spring, and we shipped a much-anticipated feature, Snippets. Read on to learn what else is new this month. What’s New? SnippetsYou can now create reusable content Snippets and insert them...

How to use Snippets for Id Lookups

Alex Patton
Depending on the emails you're sending or systems you are integrating with, you frequently have a value but need to find the id (or vice versa) from a static list. With Customer.io's Snippets, you can use Liquid Logic to lookup a list of ids and their corresponding values. For this example, we're going to demonstrate...

Send an Automated Message to Intercom's Chat Widget

Intercom is a popular live chat tool that lets your users talk in real-time to a customer support representative - frequently, companies will also use Intercom for in-app notifications. Using Intercom's API and Customer.io's Webhook Action, you can trigger automated messages to specific users through the Intercom live c...

How mirroring people’s mental models unleashes superpowers

The most satisfying part of my role as a Product Designer is when we release something that helps our customers become heroes at their jobs. When I help reveal or amplify people’s superpowers, I feel connected to the meaning of my work. There are lots of ways to do that through new features, better reliability, i...

January Release Notes

Alex Heurich
While we’re still trying to remember to write 2020 instead of 2019, read on to learn what new features we shipped in January. What’s New? Add Event Conditions to True/False BranchesIn the visual workflow builder, we added another way for you to further customize your messages. You can add event conditions based o...

2019 in Review: 9 Features You Should Know

Alex Heurich
This year flew by, didn’t it? Looking back at 2019, we're proud of the work we did to continue making Customer.io the best marketing automation platform for you. We started the year by analyzing the cornerstone of our user experience, which lead to refreshing our entire interface. This gave us the foundation to reinv...

How to Check if Multiple Profiles Share an Email Address

Alex Patton
If you've integrated Customer.io with multiple data sources, you might run into the case where multiple profiles share one email address. While there is no way to merge or alias profiles in Customer.io - this article will show you how to: Automatically check if another profile exists with the same email address.Mark ...

Sync with Salesforce Using Customer.io Webhooks

Alex Patton
Salesforce is a popular tool that sales teams use to manage customer relationships. Frequently, there is a need to sync information between Salesforce and Customer.io - that way, sales teams, and marketing teams can benefit from a complete view of their users. In this guide, you will learn how to authenticate into Sales...

December Release Notes

Alex Heurich
December brings snow (for many), fun traditions, and the inevitable consumption of too many cookies. Keep reading to find out what we have been working on for you this month. What’s New? Duplicate Segments We know it’s a pain to recreate complex segment logic every time you want to target a different audience. That’s why...

6 Reasons to Migrate to Customer.io's New Delivery Platform

Starting January 1, 2020, Customer.io will be migrating to a new email delivery platform to improve our email sending infrastructure. We will handle the migration process, but we need your help to complete the transition. All you need to do is simply update your DNS records in your Customer.io account, and we'll take car...
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