Terms of Service
Last revised on April 13, 2020, effective as of May 14, 2020.
Please read these terms and conditions (“Agreement”) carefully. By signing up for an account with Peaberry Software Inc. (“Customer.io”), or using the Customer.io website (the “Site”), email messaging and analytics technology, and other services (collectively, the “Services”), you agree to the terms and conditions of this Agreement.
1. Access to Services
Subject to the terms and conditions of this Agreement, Customer.io will provide the Services, which are selected by you, solely for you and your authorized users. Services may include the offering of any materials displayed or performed on the Site and related features (including, but not limited to text, data, software, graphics, photographs, images, illustrations, audio clips and video clips, also known as the “Content”). Additional, professional services may be provided upon mutual agreement of the parties and are subject to additional terms. Customer.io may change, suspend or discontinue the Services for any reason, at any time, including the availability of any feature or Content. Customer.io may also restrict your access to parts or all of the Services without notice or liability. Customer.io may modify this Agreement at any time by posting a notice on the Services, or by sending you a notice via email. You shall be responsible for reviewing and becoming familiar with any such modifications. Your use of the Services following such notification constitutes your acceptance of the terms and conditions of this Agreement as modified. If at any time you do not agree to these terms and conditions, you must terminate your use of the Services. You will still remain liable for any obligations incurred or charges accrued on or before the date of termination.
You represent and warrant to Customer.io that if you are an individual (i.e., not a corporation) you are at least 18 years of age. You also represent and warrant that you are legally permitted to use the Services and access the Site. If you are entering into this Agreement on behalf of a company or other legal entity, you represent and warrant that you have the authority to bind such entity to this agreement, in which case the terms “you” or “your” shall refer to such entity. This Agreement is void where prohibited by law, and the right to use the Services is revoked in such jurisdictions.
Customer.io will use commercially reasonable efforts to ensure that the Services are available twenty-four hours a day, seven days a week. However, there will be occasions when the Services will be interrupted for maintenance, upgrades and emergency repairs, or due to failure of telecommunications links and equipment. Customer.io will take reasonable steps to minimize such disruption where it is within Customer.io’s reasonable control. Customer.io will not be liable in any event to you or any other party for any suspension, modification, discontinuance or lack of availability of the Site, the Services, your Customer Data or other content.
2. Intellectual Property Rights
As between Customer.io and you, Customer.io (or its licensors) is the sole and exclusive owner, and will retain all right title and interest in and to the Services and Content. You shall not own any significant portion of the Content in any form. Copying or storing any Content for other than personal, noncommercial use is expressly prohibited without prior written permission from Customer.io, or from the copyright holder identified in such Content’s copyright notice. All trademarks, service marks, and trade names which appear on the Services are proprietary to Customer.io or third parties. You shall abide by all copyright notices and restrictions contained in any Content accessed through the Services. Subject to the terms and conditions of this Agreement, Customer.io grants you a nonexclusive, nontransferable right and license (without right to sublicense) to access and use the Services, solely for your personal, non-commercial purposes. You may not (except as provided in this Section of this Agreement) modify, publish, transmit, participate in the transfer or sale of, reproduce, create derivative works based on, distribute, perform, display, or in any way exploit, any of the Content, software, materials, or Services in whole or in part. Nor will you attempt to circumvent any of Customer.io’s technical measures, or decompile, reverse engineer, or disassemble the Services.
In accordance with the Digital Millennium Copyright Act (“DMCA”) and other applicable law, Customer.io has a policy of terminating, in appropriate circumstances and in its sole discretion, account holders who are deemed to be repeat infringers. Customer.io may also terminate the accounts of any users who infringe any intellectual property rights of others, whether or not there is any repeat infringement.
If you think anyone has posted material to the Site or Services that violates any copyrights or other intellectual property right, then you can notify Customer.io at firstname.lastname@example.org or via mail at Peaberry Software Inc., 921 SW Washington St Suite #820. Portland, OR 97205, Attn: Legal. Upon receipt of such complaint, we may take whatever action, in our sole discretion, we deem appropriate, in accordance with applicable law (including with the safe harbor provisions of the Digital Millennium Copyright Act (DMCA)).
Please see 17 U.S.C. §512(c)(3) for notification requirements. Customer.io may give notice of a claim of copyright infringement to users by means of a general notice on the Site, electronic mail or by written communication.
4. Customer Data
For any data you provide to Customer.io, including data regarding your end users or e-mail campaigns in connection with your use of the Services (“Customer Data”), you grant Customer.io a non-exclusive, worldwide, royalty-free, transferable license to use, modify, reproduce, and display such Customer Data (including all related intellectual property rights) to provide and improve the Services. You represent and warrant that you: (i) have the right to grant Customer.io the rights set forth above, (ii) own all right, title, and interest or possess sufficient license rights, in and to the Customer Data as may be necessary to permit the use contemplated under this Agreement, and (iii) you will not contribute any Customer Data that (a) infringes any intellectual property right, proprietary right, or the privacy or publicity rights of another, is libelous, defamatory, obscene, pornographic, harassing, hateful, offensive or otherwise violates any law or right of any third party, (b) contains a virus, trojan horse, worm, or other computer programming routine or engine intended to detrimentally interfere with any system, data or information, or (c) causes damage to the systems of Customer.io or its users in any way.
You bear all responsibility and liability for the accuracy, completeness, quality, integrity, legality, reliability, appropriateness, and intellectual property ownership or right of the Customer Data and Customer.io’s access, possession and use as permitted herein.
Customer.io reserves the right to remove any Customer Data from the Site and the Services at any time, for any reason or for no reason at all, though Customer.io will make commercially reasonable efforts to alert you of such actions as soon as practicable. Customer.io may, but is not obligated to, monitor Customer Data and remove any content or prohibit any use of the Services, including by refusing to send e-mail to your end users, if Customer.io believes in its sole discretion such content or use may be (or is alleged to be) in violation of this Agreement or any applicable laws or may impact delivery. All information transmitted through the Services is the sole responsibility of the party from whom such information originated. Customer.io does not assume liability for any Customer Data.
5. Site Submissions; Feedback
Where Customer.io has specifically invited or requested submissions or comments (e.g. comments to blog posts, participation in communities, tips, etc.) through the Site, Customer.io encourages you to submit such content for consideration (“User Submissions”). User Submissions remains the property of the submitting party. By posting content on the Site, you expressly grant Customer.io a non-exclusive, perpetual, irrevocable, royalty-free, fully paid-up worldwide, fully sub-licensable right to use, reproduce, modify, adapt publish, translate, create derivative works from, distribute, perform and display such content and your name, voice, and/or likeness as contained in your User Submission, in any form throughout the world in any media or technology, and including the right to sublicense such rights. Any such User Submissions are deemed non-confidential.
Any feedback relating to the Services (“Feedback”) submitted to Customer.io shall become the property of Customer.io. Customer.io will not be required to treat any Feedback as confidential, and will not be liable for any ideas or incur any liability as a result of any similarities that may appear in future Services, or operations.
Customer.io’s communications to you and the Services may contain Customer.io confidential information. Such confidential information may include business, technical, financial or other information that are marked confidential or should reasonably be considered confidential based on the circumstances surrounding the disclosure and the nature of the information disclosed. If you receive any such confidential information, then you will not disclose it to any third party without Customer.io’s prior written consent and will not use such confidential information for any purpose other than fulfilling your obligations and exercising your rights under this Agreement. Customer.io confidential information does not include information that you independently developed, was rightfully given to you by a third party without confidentiality obligation, or that becomes public through no fault of your own. You may disclose Customer.io confidential information when compelled to do so by law if you provide reasonable prior notice to Customer.io, unless a court orders that Customer.io should not receive notice. Customer.io may disclose Customer Data at the request of any state, federal or other governmental agency or in response to any judicial process (including, without limitation, a subpoena). Unless otherwise required by applicable law, within 60 days of the termination of this Agreement for any reason, you must: (i) cease the use of all confidential information; (ii) delete, and upon request certify that it has deleted, all documents and other materials in your possession or control containing, recording, or constituting confidential information.
7. Commercial Terms
You may not use the Services for commercial purposes unless you have registered for an account and have either signed up for a paid plan or free trial, in which case you may use and access the Service for your internal commercial purposes.
Fees for the Services are posted on the Site, and you will pay the fees for the initial term upon starting your subscription. Following your first payment, fees are due, as follows: (a) for monthly subscriptions, each month on the same (or closest) date as the day you made your first payment, (b) for annual subscriptions, each year on the same (or closest) date as the day you made your first payment, or (c) as otherwise mutually agreed. If your usage exceeds your sending limit, you’ll have to pay at the higher level for that subscription term, as indicated on the Site. Customer.io reserves the right to change fees at any time by posting an update to the Site or notifying you by email. You are responsible for payment of all applicable fees. You agree to provide valid and accurate credit card information and authorize Customer.io to deduct the fees against that credit card. If you are using a credit card, you represent and warrant you are authorized to use that credit card, and that any and all charges may be billed to that credit card and won’t be rejected.
If you are using the paid portion of the Services, you will pay or reimburse Customer.io for all sales, use, excise, and all other taxes and all duties, whether international, national, state or local, which are levied or imposed specifically by reason of the performance by Customer.io under this Agreement excluding, however, taxes measured by Customer.io’s profits, overall sales, employment, and property or other taxes measured in whole or in part by the value of Customer.io’s assets. You will not be liable for any taxes that Customer.io fails to invoice.
Customer.io will provide you with reasonable customer support and maintenance for the paid portion of the Services via e-mail. Customer.io does not guarantee that the support will be available at a certain time or that Customer.io will respond within a certain time or resolve all problems in connection therewith.
You are responsible for all of your activity in connection with the Services. You may not post or transmit, or cause to be posted or transmitted, any communication designed or intended to obtain password, account, or private information from any Customer.io user. Customer.io will not be liable for any failures in the Services or other problems which are related to your Customer Data or any equipment or service outside of Customer.io’s facilities or control. You shall not use any part of the Site or Services to violate the security of any computer network, crack passwords or security encryption codes, transfer or store material that is deemed threatening or obscene, or engage in any kind of illegal activity. You will not run Maillist, Listserv, any form of auto-responder, or spam on the Site or through the Services. You will use the Services only in compliance with all applicable laws (including policies and laws related to spamming, privacy, intellectual property, consumer and child protection, obscenity, or defamation). You’re responsible for determining whether the Services are suitable for you to use in light of any regulations like HIPAA, EU Data Privacy Laws, or other laws. You represent, warrant and covenant that your use of the Services shall at all times comply with Customer.io’s Anti-Spam Policy, as may be amended by Customer.io from time to time, and you will not access or use third party mailing lists in connection with preparing or distributing e-mail through the Services.
9. Warranty Disclaimer
Customer.io has no special relationship with or fiduciary duty to you. You acknowledge that Customer.io has no control over, and no duty to take any action regarding: which end users gain access to the Services; what results you may obtain via the Services; what effects the Content may have on you; how you may interpret or use such results; or what actions you may take as a result of having been exposed to the Content. You release Customer.io from all liability for your having acquired or not acquired Content and results through the Services. Customer.io does not manage or control any business or individual that you may interact with through the Services, and Customer.io accepts no responsibility or liability for any act or omission by such entity. You hereby waive any and all legal or equitable rights or remedies you have or may have against Customer.io with respect to acts and omissions by such entities.
The Services may contain, or direct you to sites containing, information that some people may find offensive or inappropriate. Customer.io makes no representations concerning any content contained in or accessed through the Services, and Customer.io will not be responsible or liable for the accuracy, copyright compliance, legality or decency of material contained in or accessed through the Services. THE SERVICES ARE PROVIDED ON AN “AS IS” BASIS, WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, WITHOUT LIMITATION, IMPLIED WARRANTIES OF MERCHANTABILITY, TITLE, FITNESS FOR A PARTICULAR PURPOSE OR NON-INFRINGEMENT. SOME JURISDICTIONS DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU.
TO THE FULLEST EXTENT ALLOWED BY LAW, CUSTOMER.IO DISCLAIMS ANY LIABILITY OR RESPONSIBILITY FOR THE ACCURACY, RELIABILITY, AVAILABILITY, COMPLETENESS, LEGALITY OR OPERABILITY OF THE MATERIAL PROVIDED THROUGH THE SERVICES. BY USING THE SERVICES, YOU ACKNOWLEDGE THAT CUSTOMER.IO IS NOT RESPONSIBLE OR LIABLE FOR ANY HARM RESULTING FROM (1) USE OF THE SERVICES; (2) DOWNLOADING INFORMATION CONTAINED ON THE SERVICES; (3) UNAUTHORIZED DISCLOSURE OF IMAGES, INFORMATION OR DATA THROUGH THE SERVICES; AND (4) THE INABILITY TO ACCESS OR RETRIEVE ANY CUSTOMER DATA FROM THE SERVICES, INCLUDING, WITHOUT LIMITATION, HARM CAUSED BY VIRUSES OR ANY SIMILAR DESTRUCTIVE PROGRAM.
10. Third Party Sites and Services
Users of Customer.io may gain access from the Services to third party sites on the Internet. Third party sites or services are not within the supervision or control of Customer.io. Customer.io makes no representations or warranties about any third party site or resource, and does not endorse the products or services offered by third parties. Customer.io disclaims all responsibility and liability for content on third party websites. You hereby irrevocably waive any claim against Customer.io with respect to third party content. Third party providers of ancillary services may require your agreement to additional or different license or other terms prior to your use or access of their sites or services. Any such agreement shall not in any way modify your Agreement here with Customer.io.
11. Registration and Security
As a condition to using Services, you and your authorized users may be required to supply Customer.io with certain registration information. You shall provide Customer.io with accurate, complete, and updated registration information. Customer.io reserves the right to refuse registration of or cancel an account in its discretion. Neither you nor your authorized users may share your password or login credentials with anyone. You are responsible for maintaining the confidentiality of such credentials and for all activity that occurs under your account.
If you are using the commercial version of the Services, each of your authorized users must create their own account, subject to any applicable seat limits and such users’ compliance with this Agreement. Both you and the authorized user are responsible for all activity under such accounts. You will immediately notify us of any suspected, unauthorized use of your or an authorized user’s account or any other breach of security you become aware of. Customer.io has the right to suspend or terminate any authorized user account due to the provision of false or inaccurate data. Customer.io may further suspend access to the Services in the event Customer.io reasonably believes such action is necessary to protect the security or integrity of the Service or any data. Customer.io will provide advanced written notice of such suspension, if reasonably practicable.
You will indemnify and hold Customer.io, its directors, officers, employees, agents, and representatives harmless, including costs and attorneys’ fees, from any claim or demand made by any third party due to or arising out of (i) your access to or use of the Services, (ii) your violation of this Agreement, (iii) your infringement, or the infringement by any third party using your registration information, of any intellectual property, or other right of any person or entity, including but not limited to any third party claims relating to your disclosure of Personal Information to Customer.io, and (iv) the Customer Data or any other materials provided to Customer.io.
13. Limitation of Liability
EXCEPT FOR DAMAGES AND LIABILITIES ARISING FROM: (i) A PARTY’S BREACH OF SECTION 6 (CONFIDENTIALITY); (ii) ITS VIOLATION OF APPLICABLE LAWS; (iii) ITS INDEMNIFICATION OBLIGATIONS; OR (iv) GROSS NEGLIGENCE OR INTENTIONAL MISCONDUCT, IN NO EVENT SHALL EITHER PARTY, ITS DIRECTORS, OFFICERS, SHAREHOLDERS, EMPLOYEES, MEMBERS, AGENTS AND REPRESENTATIVES BE LIABLE WITH RESPECT TO THE SERVICES FOR (i) ANY INDIRECT, INCIDENTAL PUNITIVE, OR CONSEQUENTIAL DAMAGES OF ANY KIND; OR (ii) DAMAGES FOR LOSS OF USE, PROFITS, DATA, IMAGES, CUSTOMER DATA OR OTHER INTANGIBLES, OR IN THE CASE OF CUSTOMER.IO, DAMAGES FOR UNAUTHORIZED USE, NON-PERFORMANCE OF THE SITE, ERRORS OR OMISSIONS. CUSTOMER.IO’S LIABILITY UNDER THIS AGREEMENT SHALL BE LIMITED TO THE GREATER OF: (A) AMOUNT PAID BY YOU, IF ANY, FOR ACCESSING THE SERVICES DURING THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE DAY THE ACT OR OMISSION OCCURRED THAT GAVE RISE TO YOUR CLAIM; OR (B) $25.00 US DOLLARS. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATIONS AND EXCLUSIONS MAY NOT APPLY TO YOU.
This Agreement begins on the date you first use the Services and continues as long as you access them or, in the case of subscription users, as long as you have an account. For subscription users, your account is by default set to automatically renew every month (or other agreed to term), until you decline to do so. You may terminate your use of the Services and any agreement with us at any time by closing your account; please note that you will remain liable for all Services fees for the remainder of the then current subscription term. Customer.io may also terminate or suspend any and all Services immediately, without prior notice or liability, if you breach any of the terms or conditions of this Agreement. Any fees paid hereunder are non-refundable, unless otherwise required by law. Upon any such termination, your right to use the Services and access Customer Data through the Services will immediately cease. All provisions of this Agreement which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnification obligations, and limitations of liability.
This Agreement shall be governed by and construed in accordance with the laws of the State of Oregon, excluding its conflicts of law rules, and the United States of America. Any dispute arising from or relating to the subject matter of this Agreement shall be finally settled by the state and federal courts located in Multnomah County, Oregon. Use of the Services is not authorized in any jurisdiction that does not give effect to all provisions of this Agreement, including without limitation, this section.
Peaberry Software Inc., 921 SW Washington St Suite #820. Portland, OR 97205, Attn: Legal.