List of Subprocessors
Below is a list of subprocessors we work with and the purpose for why we use their services.
Customer.io Infrastructure Subprocessors
Subprocessor | Purpose | Location | More info |
|---|---|---|---|
Amazon Web Services | Cloud Hosting | USA, EU | |
Google Cloud Platform | Cloud Hosting, Analytics, AI | USA, EU | |
Snowflake | Data Warehousing, Analytics | USA, EU |
Customer.io AI Feature Subprocessors
These subprocessors are enabled by default within the Customer.io platform. Customers may disable "Customer.io AI" at any time in their Account Settings. Once disabled, no further Customer Data will be shared with these subprocessors.
Subprocessor | Purpose | Location | More info |
|---|---|---|---|
OpenAI, LLC | AI model inference for optional AI-powered features | USA, EU | |
Google Cloud (Vertex AI) | AI model hosting and inference for optional AI-powered features | USA, EU | |
Anthropic (Claude) | AI model hosting and inference for optional AI-powered features | USA |
Customer.io Platform Subprocessors
Subprocessor | Purpose | Location | More info |
|---|---|---|---|
Mailgun | Customer Communications | USA, EU | |
Twilio | Customer Communications* | USA | |
Infobip | Customer Communications* | USA, EU |
*This platform subprocessor is only applicable to customers who have contracted for SMS services.
For more information or to subscribe to notifications of updates, please email gdpr@customer.io.
If you would like to read about our data handling practices you can find more information in our Privacy Policy.