Pricing

Pricing That Scales as You Do

Basic

$150 minimum per month

Basic includes everything you need to start sending messages to your customers.

purple check mark  Send Unlimited Emails
purple check mark  Send SMS, Push, and Webhooks
purple check mark  Track Unlimited Events and Attributes
purple check mark  User Roles & Permissions 
purple check mark  Technical Support

Up to 12,000 profiles. Additional profiles are charged monthly.

Premium

$995 minimum per month

Premium includes all basic features plus a dedicated Customer Success Manager, deliverability control, and more.

purple check mark  90-day Onboarding Program
purple check mark  Dedicated Customer Success Manager
purple check mark  Premium Technical Support
purple check mark  Managed Deliverability
purple check mark  HIPAA Compliance

Headshot of Lauren

 Having a dedicated CSM has been really important for us. It’s nice having a go-to person to troubleshoot rather than having to email support and explain your problems to multiple people. It honestly feels like a partnership, which is nice.

Lauren Triano I Sr. Manager, CRM, Billie

Frequent questions and their answers .

How many team members can I add to my account?

As many as you want! In fact, we encourage all team members to use Customer.io for consistent messaging across all of your product and marketing sends. 

How quickly can I start using my account?

If you sign up today, you can start integrating and adding data to Customer.io immediately. To help combat spam and fraud, we manually review each account before any outbound messages can be sent. This helps maintain our reputation and protects all of our customers.

Where do you store customer data?

Our customers can choose where they would like to store their data, in a US or EU data center, during sign-up.

Does Customer.io own the data I put into the system?

Nope! Your data stays your data. You’re letting us use it in order to deliver a service to you. Please read our privacy policy for more info.

Does Customer.io charge extra for data usage or storage?

Not a chance. We happily store all of your data, so whenever you are looking to run advanced analysis in your BI tools, you’ll have immediate access to anything that’s ever happened in your Customer.io account. Our competitors don’t do this, or they charge a premium.

What are my payment options?

For monthly subscriptions, we offer payment by credit card only. If you choose to pay annually, you have the option to be invoiced via ACH or Wire.

How do you calculate my bill?

We charge you based on the maximum number of uniquely identified users (profiles) in your account. On the anniversary of your subscription, we will charge the method of payment on file in $USD. We include a million messages per month on the basic plan, any messages above that will be charged at a nominal rate.

Do you offer professional services?

We have a collection of Customer.io certified agency partners who can help with everything from writing the code for just one email to migrating your entire messaging strategy. Ask your sales representative for more information.