You're supported from initial traction to global scale

Join 1,000+ businesses building relevant, automated communication in Customer.io

Basic

Basic

For products with up to 100,000 users

Starting at

$150per month

Estimate your costs

Free 30-day trial

Basic includes everything you need to start onboarding, converting, and retaining your audience.

  • Send messages across email, push notifications, and SMS
  • One system for triggered, transactional and broadcast messages.
  • Flexible usage based plan you can cancel anytime.
Premium

Premium

For advanced needs, large, or fast-growing businesses

Starting at

$1,000per month

paid annually

Contact Sales

Premium includes everything in Basic, plus additional features and help to accelerate your business:

  • Onboarding Assistance
  • Guaranteed Pricing
  • Dedicated Customer Success Manager
  • Premium Features

Estimate your Basic plan costs

Profiles:

0-12,000
$150 per monthLet's talk!

Frequently Asked Questions

Nope! Your data stays your data. You're letting us use it in order to deliver a service to you. Please read our Privacy Policy for more info.

On our basic plan, we have a fair use policy of up to 1 million messages per month. This should make it effectively unlimited for 99.9% of you.

If you sign up today, you can start integrating and adding to Customer.io immediately. To help combat spam and fraud, we manually review each account before any outbound messages can be sent. That helps maintain our reputation and protects all of our customers.

We charge you based on the high water mark (the maximum) for number of uniquely identified People (your users / customers / leads) in your account during the month. Each month on the anniversary of your subscription, we will charge the credit card on file.

Yes. Paying by check, wire transfer, or gold doubloons are all possible with a premium plan.

What our customers say

"Customer.io lets us personalize our customer communication like nothing we have used before. The combination of their segmenting tools, clean API, and ability to import our own external data is phenomenally good."Matt Sornson
Head of Growth Marketing
"I never run into situations where I think something isn’t possible to do with Customer.io, I can always adjust everything just the way I want it, and what I want to do is always possible."Marnix Broer
Co-founder of Studocu
"For a recurring-revenue business, where ongoing communication is key to retention and referral, a tool like Customer.io is essential to success."Michael Kolowich
Founder and CEO of KnowledgeVision
"Using Customer.io has been awesome in helping conversions. Our conversion rate from free trial to paying member was 6% before using Customer.io, and now it’s around 22%."Marcus Smith
Founder of Hey Jude
"I love, love, love customer.io. You enable us to make more informed decisions, improve our acquisition funnels, and aggregate customer data."Sean Pfitzenmaier
Co-founder of Timeshel
"Customer.io opens up a lot of possibilities for us to communicate with customers, test different ideas, and find what really works."Claire Zhang
Director of Growth, Journy

See if Customer.io is right for you

Try it yourself, or contact us for an assessment of your business.