Having a dedicated CSM has been really important for us. It’s nice having a go-to person to troubleshoot rather than having to email support and explain your problems to multiple people. It honestly feels like a partnership, which is nice.
As many as you want! In fact, we encourage all team members to use Customer.io for consistent messaging across all of your product and marketing sends.
If you sign up today, you can start integrating and adding data to Customer.io immediately. To help combat spam and fraud, we manually review each account before any outbound messages can be sent. This helps maintain our reputation and protects all of our customers.
Our customers can choose where they would like to store their data, in a US or EU data center, during sign-up.
Not a chance. We happily store all of your data, so whenever you are looking to run advanced analysis in your BI tools, you’ll have immediate access to anything that’s ever happened in your Customer.io account. Our competitors don’t do this, or they charge a premium.
For monthly subscriptions, we offer payment by credit card only. If you choose to pay annually, you have the option to be invoiced via ACH or Wire.
We charge you based on the maximum number of uniquely identified users (profiles) in your account. On the anniversary of your subscription, we will charge the method of payment on file in $USD. We include a million messages per month on the essentials plan, any messages above that will be charged at a nominal rate.