Basic includes everything you need to start sending messages to your customers.
Send Unlimited Emails
Send SMS, Push, and Webhooks
Track Unlimited Events and Attributes
User Roles & Permissions
Premium includes all basic features plus a dedicated Customer Success Manager, deliverability control, and more.
90-day Onboarding Program
Dedicated Customer Success Manager
Premium Technical Support
Access to Professional Services
Having a dedicated CSM has been really important for us. It’s nice having a go-to person to troubleshoot rather than having to email support and explain your problems to multiple people. It honestly feels like a partnership, which is nice.
As many as you want! In fact, we encourage all team members to use Customer.io for consistent messaging across all of your product and marketing sends.
Yes. Whether you need help coding one email or migrating your entire messaging platform, our Professional Services team will do it for you. Read more about our professional services offering.
If you sign up today, you can start integrating and adding data to Customer.io immediately. To help combat spam and fraud, we manually review each account before any outbound messages can be sent. This helps maintain our reputation and protects all of our customers.
Our customers can choose where they would like to store their data, in a US or EU data center, during sign-up.
Not a chance. We happily store all of your data, so whenever you are looking to run advanced analysis in your BI tools, you’ll have immediate access to anything that’s ever happened in your Customer.io account. Our competitors don’t do this, or they charge a premium.
For monthly subscriptions, we offer payment by credit card only. If you choose to pay annually, you have the option to be invoiced via ACH or Wire.
We charge you based on the maximum number of uniquely identified users (profiles) in your account during the month. Each month on the anniversary of your subscription, we will charge the credit card on file in $USD.