This post started as an internal document written by our Senior Site Reliability Engineer, Joe Purdy. In it he describes his personal approach to pairing (including, but not limited to, pair programming). We hope this helps you in your own work, whether or not you’re an engineer. What is pair programming? Tradi…

Customer.io doesn’t have the luxury of spontaneous conversations at the coffee machine or spur-of-the-moment catch-ups over lunch as a remote-first company. For many companies, those little moments are what build relationships and company culture. As our VP of Operations, I’ve planned over ten company retreats with t…

Dunning emails are the messages a business sends to its customers to collect past-due payments. At best, they are a nuisance; at worst, they inspire dread. Email marketers often overlook these messages as a distasteful, if necessary, part of doing business. When I redesigned our dunning campaign, I wanted to create…

This month, we made it possible to add people to your workspace using only their email addresses and provided tools to save time when you create or edit complex campaign workflows. Read on to learn more about the features we shipped in the past month. What’s New? Email Addresses as Unique Keys You’re probably u…

At Customer.io, we want to help you maintain a healthy relationship with your audience. Part of that is making sure you don’t wear out your welcome. This month, we added a feature to help you limit the messages you send and respect your audience’s inbox. Read on to learn what other new features we shipped in the last mo…

To wrap up the year, here are the highlights of what we delivered for you: Brand new capabilities Transactional Emails – Now, you can send emails by calling our API. Our transactional service provides a dedicated lane to create and send transactional messages independent of your marketing messages, ensuring t…

Creativeo helps businesses clarify their brand’s message and grow their business. They do this by helping their clients implement the StoryBrand Marketing Framework.  Recognizing the core of an effective marketing strategy is the ability to connect and engage with your customers. When emails do not reach their i…

After the European Court of Justice (CJEU) announced the invalidation of the Privacy Shield Framework earlier this year, Customer.io implemented a Standard Contractual Clauses (SCC) to allow for the lawful transfer of data for our EU customers. If you’re an EU customer and require an executed Standard…

Our goal at Customer.io is to help you consolidate all your bulk and automated messages so you have a single picture of all your customer communications. Continuing on this mission, we launched a new way to send transactional messages: now you can send messages directly from code using our Transactional API. Read on to …

Did you have a cup of java to celebrate International Coffee Day in October? Our team celebrated with a global coffee exchange. With elevated energy levels, we were focused on speeding up the workflow builder and adding the final touches to some upcoming (and BIG!) features that we’re not quite ready to reveal yet. In t…