We kicked off summer in the northern hemisphere and winter in the southern hemisphere with a trio of big releases: a new Analysis Page, Workspace Permissions, and opened up our Collections Beta to everyone. Read on to learn more about our new features and smaller improvements in June.  What’s New? Analysis Pa...

Cinco de Mayo fell on a Taco Tuesday this year, and we were pretty excited about it. Do you know what else has us jumping up and down? The ability to view segment membership counts over time. Read on to learn what other new features we shipped in May. What’s New? Segment Membership MetricsWe now track the number o...

Since we couldn’t meet in person for our bi-annual company retreat this month, we met virtually for the first time! With team members in every timezone, we had events scheduled around the clock, which included hack projects, a day dedicated to learning something new, and an unforgettable bake-off competition. While ever...

Once you've started to acquired users, you’ll want to build the perfect onboarding email series for your product very soon. Whether you’re a B2C product or a B2B SaaS platform, a well-thought-out product onboarding series can play a key role in turning your new users into lifelong paying customers. In this guide, you...

March marks the start of Spring, which also means we lost an hour of sleep. Luckily for you, with all things considered, it didn't slow us down. We continued to ship new features, including newsletter delivery in your user’s time zone and Google Single Sign-On. Read on to learn what else is new this month. What’s New...

Using Customer.io's global variables - called snippets - and our app API, you can create a workflow that automatically routes new leads to the next account executive on your list.

For many businesses, Customer.io is a mission critical part of infrastructure. With the ongoing covid-19 (coronavirus) pandemic, I want to reassure you about our resiliency. We’re confident that service from Customer.io will continue unaffected. Here’s what you might want to know: Globally distributed. Our team...

February was an eventful month. JLo and Shakira had a memorable Super Bowl Halftime Show, Punxsutawney Phil predicted an early spring, and we shipped a much-anticipated feature, Snippets. Read on to learn what else is new this month. What’s New? SnippetsYou can now create reusable content Snippets and insert them...

Depending on the emails you're sending or systems you are integrating with, you frequently have a value but need to find the id (or vice versa) from a static list. With Customer.io's Snippets, you can use Liquid Logic to lookup a list of ids and their corresponding values. For this example, we're going to demonstrate...

Intercom is a popular live chat tool that lets your users talk in real-time to a customer support representative - frequently, companies will also use Intercom for in-app notifications. Using Intercom's API and Customer.io's Webhook Action, you can trigger automated messages to specific users through the Intercom live c...