Customer Success

Customer Success Services

Strategize. Optimize. Grow. 
Our team of dedicated Customer Success Managers are committed to educating and empowering you with the tools to meet your business goals. 

customer success animation
CareGuide logo
theknot logo

Offerings For Success

We educate, collaborate, and advocate for your success.

Illustration of people working together

Dedicated Success Manager

From the initial platform integration to building complex retention campaigns, your dedicated CSM will be counseling you every step of the way. 

Illustration of emails

Deliverability Support

To make sure you maintain a healthy deliverability reputation score, your CSM provides continuous support and guidance.

Illustration of a person playing chess

Strategic Planning

Let the creative juices start flowing. We’ll work together to design highly effective acquisition and retention campaigns to meet your roadmap and benchmark goals.

Illustration of gears rotating

Technical Integration

Our team of experts will make sure you have a smooth transition to Customer.io’s platform. With a well-defined migration and integration process, we guarantee you will launch your first campaign in 90-days or less.  

illustration of people working together

Product Adoption

Customer.io provides a structured onboarding program to quickly get acquainted with the product’s tools, terminology, and documentation.

Illustration of a magnifying glass

Feature Insight

Be the first to learn what we’re building at Customer.io, and how it can help your business grow. From beta features to new features, your CSM will provide hands-on training to ensure a seamless rollout.

We’ve Got You Covered

purple checkmark

12-Month Strategy

Learn from monthly deep-dive calls and Quarterly Success Reviews to improve initiatives, optimize campaign strategies, and leverage insights.

purple checkmark

Technical Support Services

Unlike some of our competitors, we don’t offer different levels of technical support. Everyone is entitled to premium support and a 2-hour response time for urgent matters during normal business hours.

checkmark

Feature Request Escalation

All you need to do is ask. We’ll prioritize the features you need most.

checkmark

Competitor Reports

Find out how similar businesses are running their messaging strategies.

Illustration of connected bubbles

“It’s crazy how much we look forward to our sessions with our CSM. I intuitively know we can review your documentation – but our CSM makes everything simple, understandable, and her ability to demo it on our actual data and workspace is exactly what a novice team needs. We stockpile our questions for our cherished meeting – and then we execute our campaigns.”

Jay LeBoeuf, Head of Business Development, Descript

“Having a dedicated CSM has been really important for us. It’s nice having a go-to person to troubleshoot rather than having to email support and explain your problems to multiple people. It honestly feels like a partnership, which is nice.”

Lauren Triano, Senior Manager, CRM at Billie

Fixd Repair logo

“Our CSM has been freaking amazing to work with. I’ve never had anybody in a customer support type position that has been super helpful like she has.”

Fixd Repair, Cinch Home Services