Strategize. Optimize. Grow.
Our team of dedicated Customer Success Managers are committed to educating and empowering you with the tools to meet your business goals.
We educate, collaborate, and advocate for your success.
From the initial platform integration to building complex retention campaigns, your dedicated CSM will be counseling you every step of the way.
To make sure you maintain a healthy deliverability reputation score, your CSM provides continuous support and guidance.
Let the creative juices start flowing. We’ll work together to design highly effective acquisition and retention campaigns to meet your roadmap and benchmark goals.
Our team of experts will make sure you have a smooth transition to Customer.io’s platform. With a well-defined migration and integration process, we guarantee you will launch your first campaign in 90-days or less.
Customer.io provides a structured onboarding program to quickly get acquainted with the product’s tools, terminology, and documentation.
Be the first to learn what we’re building at Customer.io, and how it can help your business grow. From beta features to new features, your CSM will provide hands-on training to ensure a seamless rollout.
All plans have access to our Community forum, which is managed by our team of internal support engineers and external power users. Techincal support is always an email away, with a 2-hour response time for urgent matters during normal business hours for customers on our Premium and Enterprise plans. Enterprise customers can also opt in to having a dedicated technical account manager for their account.
Learn from monthly deep-dive calls and Quarterly Success Reviews to improve initiatives, optimize campaign strategies, and leverage insights.
All you need to do is ask. We’ll prioritize the features you need most.
Jay LeBoeuf, Head of Business Development, Descript
Lauren Triano, Senior Manager, CRM at Billie
Fixd Repair, Cinch Home Services