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Our global team of dedicated experts, comprehensive documentation, and customer community are here to help you optimize your message automation strategy and deliver tangible ROI from your outreach efforts.
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Customer success services
Our team of specialized Customer Success Managers (CSMs) are committed to providing the tools you need to meet your unique business goals. From initial platform integration to building complex retention campaigns, your CSM will support you every step of the way.
Strategic planning
Your CSM will collaborate with you to craft strategies and design highly effective messaging campaigns that exceed business goals and maximize the value of your customer engagement.
Platform adoption
A structured 90-day onboarding program helps you quickly get acquainted with the platform’s tools, terminology, and documentation.
Feature insight
Be the first to discover new features and how they can help your business grow. Your CSM will provide hands-on training to ensure a smooth rollout.
Technical implementation services
Support is always an email or chat away. If you are looking for individualized implementation and ongoing support, our team is here for you.
Customer.io Virtual Assistant
AI-powered support directly in the platform. Ask questions and receive immediate help.
Quick response time
Our global team supports you when you need it most. Spanning all time zones, you can expect timely responses during your business hours.
Technical Implementation Specialists
Your dedicated TIS will guide you through onboarding and implementation and keep you moving forward with Customer.io.
Feature request escalation
All you need to do is ask. We review the most requested customer features each quarter and ensure they align with our roadmap.
Protect your reputation
Build credibility with our team of deliverability experts who safeguard your brand's reputation. We provide strategic guidance to ensuring your messages reach the right audience every time.
IPs
Our experts analyze sending volume and behavior to ensure optimal deliverability before assigning shared or dedicated IPs. We provision, warm, and manage IPs from the start.
Consultation
We take deliverability seriously and care about your performance. We work with you to identify potential risks, troubleshoot issues, and guide you in maintaining a strong reputation.
Dedicated hardware
Available to meet all your business requirements, isolated servers ensure your Customer.io instance maximizes performance and security.
Deliver with confidence
Join thousands of others and leverage Customer.io’s scalable platform that delivers millions of messages every day.
Platform uptime
Customer satisfaction score
Daily API calls
Messages sent in 2024
Webhooks sent in 2024
Global support coverage
Guided onboarding and continued success
Our support packages cater to diverse needs, from self-guided onboarding to personalized, high-touch success services.
Support access | Launch | Guided | Plus | Enterprise |
|---|---|---|---|---|
Premium TS queue | ||||
Email access to our Customer Success team | ||||
Access to premium webinars | ||||
In-app technical support chat | ||||
Email access to our Deliverability team |
Onboarding support | Launch | Guided | Plus | Enterprise |
|---|---|---|---|---|
Digital onboarding series | n/a | n/a | n/a | |
Live onboarding support | — | |||
Dedicated Technical Implementation Specialist | — | — | — |
Customer success management | Launch | Guided | Plus | Enterprise |
|---|---|---|---|---|
Dedicated Customer Success Manager | — | First 90 days | ||
Quarterly success check-in calls | Digital | One call per quarter | ||
Ongoing call support from our Customer Success team | — | — |
Deliverability | Launch | Guided | Plus | Enterprise |
|---|---|---|---|---|
Bi-annual deliverability review | — | — | ||
Quarterly deliverability insights | — | — | — | |
Call support from our Deliverability team | — | — | Up to 2 per year | Up to 2 per year |
Additional support offerings | Launch | Guided | Plus | Enterprise |
|---|---|---|---|---|
Executive business review calls | — | — | — | |
Shared slack channel | — | — | — | |
Tier II expedited technical support | — | — | — |
Support all along the way
Get access to the help you need when you need it.
Explore platform documentation with AI-powered search
Easy-to-follow product guides and detailed developer resources
Learn deliverability best practices and tips
Stay up-to-date with the latest articles
Learn from our customers and solutions partners
Additional support is available through our solutions partners
Preferred by product-led companies
We have been using Customer.io since 2015, and it is a flexible and powerful platform. We can create customized campaigns based on how often our users walk their dogs, which makes our messaging more effective for us and our sponsors. Terrific customer support combined with their great product makes Customer.io an important partner for our mobile app.
Having a dedicated CSM has been really important for us. It’s nice having a go-to person to troubleshoot rather than having to email support and explain your problems to multiple people. It honestly feels like a partnership, which is nice.
It’s crazy how much we look forward to our sessions with our CSM. I intuitively know we can review your documentation – but our CSM makes everything simple, understandable, and her ability to demo it on our actual data and workspace is exactly what a novice team needs. We stockpile our questions for our cherished meeting – and then we execute our campaigns.
Customer.io has so many features that allow me to build extremely personalized customer journeys for so many segments by leveraging triggers, unique and customizable user attributes, filters, and branch splits.
Customer.io is an irreplaceable piece for our marketing automation and operations stacks. It's flexible and powerful, yet simple and intuitive enough such that anyone on our team can build rich, diverse customer journeys with ease.
Customer.io can do what other marketing automation tools can’t—take in millions of events from users per day, segment through them almost instantly, and use any campaign action imaginable to create workflows.
The fine-grained control, pleasantly responsive UI and fast support response times not only make Customer.io a powerful tool that we lean on, but also a pleasure to work with.
Supercharge your messaging automation
- 14-day free trial
- No credit card required
- Cancel anytime