Year in Review: Top 20 Features From 2020

To wrap up the year, here are the highlights of what we delivered for you: Brand new capabilities Transactional Emails – Now, you can send emails by calling our API. Our transactional service provides a dedicated lane to create and send transactional messages independent of your marketing messages, ensuring t…

Update on European Availability Zone – Targeting Q1 2021

Colin Nederkoorn
After the European Court of Justice (CJEU) announced the invalidation of the Privacy Shield Framework earlier this year, Customer.io implemented a Standard Contractual Clauses (SCC) to allow for the lawful transfer of data for our EU customers. If you’re an EU customer and require an executed Standard…

EU Customers, Privacy Shield, and a European Availability Zone

On July 16th, the European Court of Justice (CJEU) invalidated the Privacy Shield Framework that allowed data transfer between the EU and the US. For all EU customers who don’t have Standard Contractual Clauses (SCC) with us in place, we recommend you download and countersign our pre-signed form. Customer.io’s …

Business Continuity at Customer.io During Coronavirus (COVID-19)

For many businesses, Customer.io is a mission critical part of infrastructure. With the ongoing covid-19 (coronavirus) pandemic, I want to reassure you about our resiliency. We’re confident that service from Customer.io will continue unaffected. Here’s what you might want to know: Globally distributed. Our team…

2019 in Review: 9 Features You Should Know

This year flew by, didn’t it? Looking back at 2019, we’re proud of the work we did to continue making Customer.io the best marketing automation platform for you. We started the year by analyzing the cornerstone of our user experience, which lead to refreshing our entire interface. This gave us the foundation to reinv…

A New Look for Customer.io

Colin Nederkoorn
In April 2013, we launched Customer.io’s logo you’re all familiar with. This logo has served the company well. Almost six years later, we decided it was time to reimagine Customer.io as our company and product have evolved. Starting today, you’ll see a new logo, color palette, and an updated website. Over the coming mon…

Customer.io 2018 In Review

John and I started Customer.io in 2012 to prove that we could build a business to support the two of us. Six years and 42 people on the team later, we’re grateful each month when revenue increases that this amazing journey keeps going. Customer Satisfaction The team increased customer satisfaction achieving our highest…

Managing Remote Work’s Double Edges

Ivana McConnell
Remote work can provide a wonderful and productive environment. But the keys to what makes remote teams effective are also challenges to overcome. Here’s how one Customer.io employee navigates life in a remote company.

How We Use Customer.io Webhook Actions to Push Data Into Salesforce

Alex Patton
We needed to align marketing and sales with the same user behavior data. Here’s how we push leads and updates into Salesforce using Webhook Actions from Customer.io.

Customer.io Actions – Why did we do it this way?

Gain an insider understanding of why Customer.io released Actions by starting with a webhook
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