Business Continuity at Customer.io During Coronavirus (COVID-19)

For many businesses, Customer.io is a mission critical part of infrastructure. With the ongoing covid-19 (coronavirus) pandemic, I want to reassure you about our resiliency.

We’re confident that service from Customer.io will continue unaffected.

Here’s what you might want to know:

  • Globally distributed. Our team of 58 people is globally distributed across 11 countries and approximately 50 cities / towns. As an example, our site-reliability team is spread across four countries and time zones. This team helps us maintain monitoring, uptime, and performance of the service.
  • Experience working remotely. Most people in our company work from a home office. We’ve been working this way since 2014. Many of you may be collaborating with others, all at home, for the first time. Can we help you? If it would be helpful for us to run a workshop or Q&A session for our customers on this topic, please email win@customer.io and let us know.
  • We’re here to help. We understand this may affect some of your businesses and you may go through hard times. If your business is suffering and you need support or relief, please reach out. Additionally, we’ve created a COVID-19 response program for organizations working to combat the virus. You can learn more and apply here.

There’s no doubt that all of us are going to experience challenging times ahead. Our team will do everything we can to make sure Customer.io is one thing you can rely on.

Thank you for being our customer,

Colin Nederkoorn
CEO