When you and your team decide to create a Software Development Kit (SDK), you’re making a conscious choice to take on at least twice the work of a typical engineering team. Think of it like one of those book series that is six novels deep before you think you know all the characters (Spoiler alert: You still don’t know a…

As marketers, we use dates in our emails all the time, from basics like copyright lines to making content personal and timely with dates specific to a customer’s activity.  But keeping dates current in your campaigns can be a lot of manual work. Even a small change, like updating your footers, can take hours or e…

Mailto links are easy to create – no coding required. With one click, your subscribers have an email draft with the send-to address, subject line, and body prefilled. They type a few words, hit send, and voila! Your right team gets the message instantly.

If you enjoy working on the front-end portion of websites and applications and want to join a remote team solving interesting problems, then Customer.io could be the right fit for you. Front-end engineers at Customer.io work on a range of exciting projects, including writing complex applications in JavaScript, maintai…

Rebrand time! Here’s how to maintain positive subscriber relationships and avoid damaging your domain reputation as you unveil the new you.

How much do you trust your co-workers? Can you truly rely on your team? At Customer.io, we create opportunities for our team members to build a high level of trust in one another. When our fellow Amis (teammates) are happy and collaborative, they’re enabled to do their best work! Research supports this — workers at co…

Did you know that for 96 percent of people with severe disabilities, their disability isn’t readily apparent? And nearly one in four adults lives with a cognitive, physical, or emotional disability. The unfortunate reality is that many of these individuals are barred from the workplace because there aren’t systems set…

The dream of a single source of truth might sound compelling, but it’s just that: a dream. And it’s not even the right dream.

All companies offer an onboarding experience for new hires. The focus is usually on orienting new employees with company policies and work expectations. No one wants a stale, outdated, and lonely onboarding experience that focuses too much on policies and not enough on culture and connection.  Remote since 2013, …

VP of Engineering Kitt Caffall is on a mission to diversify Engineering teams, “The (tech) industry is more diverse than when I started, but not nearly as diverse as it should be.”