I joined Customer.io in June of 2021 as the VP of Sales. With a rapidly growing sales team, I saw opportunities to improve our sales process and make the team more efficient to maintain our year-over-year growth.

John joined the company almost four years ago and decided to take to the road soon after. His travel companions include his wife Yvonne, dog Clancy, and friends and co-workers they meet along the way. John answered a few of our burning questions about what it’s like to live and work from an RV.

Before Covid, I never considered working anywhere but in an office. Post-Covid, I realized there are many benefits to working remotely, including giving me more time to spend with my family, Being from India, I was concerned it would not be easy to find a remote job with a global company. I was happy to discover that …

When the operations team announced the new sabbatical benefit, I was only about a year away from being able to take advantage of it. My mind immediately envisioned a fantastic international traveling adventure. Then Covid hit. My travel visions were dialed back to an RV, cruising around the United States with my husband …

Looking for some fun virtual activities and games? Our team has tried a lot and is here to share the ones we actually love and continue to use. If you’re a remote team, these are the most fun virtual team building activities we recommend.  Not all of these virtual team building activities cost money or require a …

Last month, we made a significant (and much-needed) update to our website. The visuals of our previous brand were outdated, generic, and forced. Our visual style was created by repurposing elements from our logo. We used primarily open-source illustration and icon libraries. The visuals did not represent our custome…

We redesigned our website! It was no small feat, requiring months of work from our marketing and design teams. It’s still a work in progress, but it’s something I can be proud to share with customers and friends. When we started working on the redesign, we only had product designers, no brand designers, on the team. I…

A new customer recently made the switch away from Salesforce Marketing Cloud. In Customer.io, it is much easier for them to build campaigns and send newsletters, but they missed one thing from SFMC. They used to have the ability to schedule a daily campaign and newsletter metrics overview email. In Customer.io, performan…

Customer.io has teams spread across the globe. That’s awesome, but it can also present unique challenges. With people managers and their teams spanning 5 continents and more timezones than we can count on both hands and feet, we wanted to create a simple way to give and solicit feedback regularly. We use a weekly company…

Customer.io doesn’t have the luxury of spontaneous conversations at the coffee machine or spur-of-the-moment catch-ups over lunch as a remote-first company. For many companies, those little moments are what build relationships and company culture. As our VP of Operations, I’ve planned over ten company retreats with th…