When the operations team announced the new sabbatical benefit, I was only about a year away from being able to take advantage of it. My mind immediately envisioned a fantastic international traveling adventure. Then Covid hit. My travel visions were dialed back to an RV, cruising around the United States with my husband …

Looking for some fun virtual activities and games? Our team has tried a lot and is here to share the ones we actually love and continue to use. If you’re a remote team, these are the most fun virtual team building activities we recommend.  Not all of these virtual team building activities cost money or require a …

Last month, we made a significant (and much-needed) update to our website. The visuals of our previous brand were outdated, generic, and forced. Our visual style was created by repurposing elements from our logo. We used primarily open-source illustration and icon libraries. The visuals did not represent our custome…

We redesigned our website! It was no small feat, requiring months of work from our marketing and design teams. It’s still a work in progress, but it’s something I can be proud to share with customers and friends. When we started working on the redesign, we only had product designers, no brand designers, on the team. I…

A new customer recently made the switch away from Salesforce Marketing Cloud. In Customer.io, it is much easier for them to build campaigns and send newsletters, but they missed one thing from SFMC. They used to have the ability to schedule a daily campaign and newsletter metrics overview email. In Customer.io, performan…

Customer.io has teams spread across the globe. That’s awesome, but it can also present unique challenges. With people managers and their teams spanning 5 continents and more timezones than we can count on both hands and feet, we wanted to create a simple way to give and solicit feedback regularly. We use a weekly company…

Customer.io doesn’t have the luxury of spontaneous conversations at the coffee machine or spur-of-the-moment catch-ups over lunch as a remote-first company. For many companies, those little moments are what build relationships and company culture. As our VP of Operations, I’ve planned over ten company retreats with th…

Dunning emails are the messages a business sends to its customers to collect past-due payments. At best, they are a nuisance; at worst, they inspire dread. Email marketers often overlook these messages as a distasteful, if necessary, part of doing business. When I redesigned our dunning campaign, I wanted to create …

I recently re-joined the team at Customer.io to head a new Professional Services team after about a year away from the company. After spending that year leading the Marketing team at Simple Finance, I had a greater appreciation for the struggles that B2C companies face when trying to keep their lifecycle comms as relevan…

The most satisfying part of my role as a Product Designer is when we release something that helps our customers become heroes at their jobs. When I help reveal or amplify people’s superpowers, I feel connected to the meaning of my work. There are lots of ways to do that through new features, better reliability, in…