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Customer.io Blog

Running a Minimum Viable Climate Audit

It all started with a Slack message in our #random channel, as any good idea does. Over the last couple of years, our team at Customer.io has felt increasingly anxious about climate change and eager to do what we can in every area of our lives. So I wondered, what can Customer.io do? The …

Admin Fridays Are Happy Fridays

Rita Caetano
Does your to-do list keep getting longer even though you check things off? Do you struggle to manage your calendar? If you’re nodding along, then you’ve probably experienced similar challenges as me. Whether you’re in a customer-facing role or not, staying organized and in control of your schedu…

How Spotahome became 5x more efficient with Customer.io

Lucy Wen
Spotahome is an online platform where people can book short-term and long-term home rentals. Working in 28 countries across Europe, they meet renters in the digital age by enabling every step of the process to be done 100% online. They offer in-person verifications on properties to ensure that e…

8 Tips To Successfully Set Up an Account

Shannon Nishi
Congratulations, you’re opening a brand new account with Customer.io! We know first hand the excitement that must be brewing to have the world of Customer.io right at your fingertips and a blank slate to make all your marketing automation dreams come true. Before you begin to build mind-blowi…

How Olivia Doubled their Onboarding Activation Rate

Lucy Wen
Olivia helps people spend smart and save more. Powered by AI, this financial advisor app analyzes their customers’ spending habits and delivers personalized recommendations on how to live well for less. The Challenge Operating on a marketing messaging platform with less-than-ideal te…

Restructuring and Rejuvenating the Sales Team at Customer.io

Chris Parker
I joined Customer.io in June of 2021 as the VP of Sales. Throughout my career, I’ve been lucky enough to work alongside and collaborate with excellent sales leaders who brought unique leadership styles and perspectives to their respective teams. Through this, I’ve learned that there’s no silver …

Where in the US is John B?

Lacey Budd
For Outer Banks fans, we’re not talking about that John B but rather Customer.io’s very own John B, Controller by day and RV-lifer, well, all the time.  John joined the company almost four years ago and decided to take to the road soon after. His travel companions include his wife Yvonne…

Starting My Dream Job at Customer.io

Aman Kaur
Before Covid, I never considered working anywhere but in an office. Post-Covid, I realized there are many benefits to working remotely, including giving me more time to spend with my family, Being from India, I was concerned it would not be easy to find a remote job with a global company. I w…

The Engineering Team’s Fall 2021 Cleaning

Brian Sensale
Whenever I go on vacation, I like to spend a little time tidying up the house before I leave. There’s something to coming home to a messy house that just kills the relaxation you get from a bit of time away. That same principle applies when it comes to company retreats! Customer.io recently h…

5 Things I Learned From My Staycation Sabbatical

Kate White
When the operations team announced the new sabbatical benefit, I was only about a year away from being able to take advantage of it. My mind immediately envisioned a fantastic international traveling adventure. Then Covid hit. My travel visions were dialed back to an RV, cruising around the Unit…