Hi from Portland, Oregon! I’m attending XOXO Festival this week.
Over the weekend a story blew up about an email response from the CEO of Paypal. Andy MacMillan (one of the organizers of XOXO) had GBP £40,000 being withheld by Paypal, and try as he might, he couldn’t get it back.
So he asked the internet for help, and ultimately got this response from Paypal’s CEO:
I’ve highlighted a few of the things that David Marcus, CEO of Paypal did in his email that were effective.
Do you think this email from David Marcus is effective?
Around the net, it was met with quite a lot of skepticism. But in my read of the email, it struck me as a genuine attempt to right a wrong.
I’d love to hear from you. What’s your opinion on David Marcus’ response? And what other CEO email stories do you have?
P.S. If you’re in Portland, Oregon and will be attending XOXO, let’s grab coffee!
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