A prospective customer gave us a cool use case yesterday. They said: Every new customer has their own support rep. How can I send emails through Customer.io so people receive them from their support rep? This company is doing customer support the way we’d love to see all businesses do customer support. Can you imagine…

This is a more technical than usual post about sending emails that look great on mobile devices as well as the web. I spent some time this weekend making HUGE improvements to our default layouts. If you’re a customer, you can just grab the HTML to update your layouts. https://github.com/customerio/skins Otherwise, …

How to use triggered email, drip messaging and lifecycle emails to turn more users in to customers and make more money

Doing business with a new company is a two sided proposition and you should be aware of the risks and rewards. On the plus side, you’ll probably get a personal reply from me, the CEO if you write me an email. We’re building a product to serve you and your needs will have a higher influence over where we’ll ultimately go…

Some advice for making great transactional emails

Analysis of an Email from the Paypal CEO to Andy Macmillan

We look at stats for usage of googles mail

We look at how to get your users to respond to you

We look at how the human brain responds to emails

Last Thursday we opened Customer.io’s doors for anyone to sign up. For the unfamiliar, we’re a niche email product targeted at SaaS companies.