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Communicating as a business can create a strange mental trap that makes you forget that you’re dealing with other human beings.

You have relationships of all kinds, so you already understand two basic rules. One, relationships require management...

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The beginning of a new habit or practice is always the toughest stage.

If you’re like me, starting a new habit at the gym can be a stage of personal hell. Wanting to exercise more, I ended up in a new fitness class, with an instructor whose enthusiasm...

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Isn’t it absurd that we have to keep reminding each other to write emails like a human?

Still, we face a cultural bad habit of dashing off bad, robotic, and boring emails, especially when it comes to sending them for a business or organization. Something...

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