Since we couldn’t meet in person for our bi-annual company retreat this month, we met virtually for the first time! With team members in every timezone, we had events scheduled around the clock, which included hack projects, a day dedicated to learning something new, and an unforgettable bake-off competition. While everyone is still trying to...

March marks the start of Spring, which also means we lost an hour of sleep. Luckily for you, with all things considered, it didn’t slow us down. We continued to ship new features, including newsletter delivery in your user’s time zone and Google Single Sign-On. Read on to learn what else is new this month....

February was an eventful month. JLo and Shakira had a memorable Super Bowl Halftime Show, Punxsutawney Phil predicted an early spring, and we shipped a much-anticipated feature, Snippets. Read on to learn what else is new this month. What’s New? SnippetsYou can now create reusable content Snippets and insert them into any message. Use Snippets...

While we’re still trying to remember to write 2020 instead of 2019, read on to learn what new features we shipped in January. What’s New? Add Event Conditions to True/False BranchesIn the visual workflow builder, we added another way for you to further customize your messages. You can add event conditions based on whether the...

This year flew by, didn’t it? Looking back at 2019, we’re proud of the work we did to continue making Customer.io the best marketing automation platform for you. We started the year by analyzing the cornerstone of our user experience, which lead to refreshing our entire interface. This gave us the foundation to reinvent our...

December brings snow (for many), fun traditions, and the inevitable consumption of too many cookies. Keep reading to find out what we have been working on for you this month. What’s New? Duplicate Segments We know it’s a pain to recreate complex segment logic every time you want to target a different audience. That’s why...

Starting January 1, 2020, Customer.io will be migrating to a new email delivery platform to improve our email sending infrastructure. We will handle the migration process, but we need your help to complete the transition. All you need to do is simply update your DNS records in your Customer.io account, and we’ll take care of...

November is a month we are definitely thankful for. It delivered giant balloons in the Macy’s Thanksgiving Day Parade, Cyber Monday sales, a new webhook feature, and more! What’s New? Set Attributes from Webhook Responses We are excited to announce that you can now use Webhook Responses to set people’s attributes. This allows you to...

We started Q4 eating a lot of goulash and brainstorming new product concepts at our company fall retreat in Budapest, Hungary. Being a 100% remote company, we value working (and hacking) together in person. Now that we are back to our regularly scheduled programming, we want to share what we worked on in October for...

Continuing the work we did with branching last month, we introduced a new branch type and additional conditions. Read on to learn more about our new features and smaller improvements. What’s New? Date-Triggered Campaigns Simplify the process of creating birthday, anniversary, and other recurring campaigns based on date attributes. Random Cohort Branch This branch allows...