EU Customers, Privacy Shield, and a European Availability Zone

On July 16th, the European Court of Justice (CJEU) invalidated the Privacy Shield Framework that allowed data transfer between the EU and the US.

For all EU customers who don’t have Standard Contractual Clauses (SCC) with us in place, we recommend you download and countersign our pre-signed form.

Customer.io’s stance has always been that the data that you as a customer upload to our servers belongs to you. We’re just storing it to provide a service. The shifting regulatory environment as well as the relationship between the US and EU has been a source of stress for our many EU customers. We’ve begun making investments to eliminate that stress for you.

Customer.io is committed to privacy broadly and the GDPR specifically. To better support our EU customers, we plan to do the following:

  • Build an availability zone for the Customer.io service hosted in the EU which will be online on or before January 1, 2021
  • Use Standard Contractual Clauses to allow for the lawful transfer of data in the interim
  • Be transparent about our progress towards launching the European Availability Zone

If you have any questions, please email win@customer.io.

Thank you for being our customer,

Colin Nederkoorn
CEO

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