We turn first orders into refilling patients.
GrowthTrigger is a Customer.io Platinum partner that works only with telehealth brands: GLP-1 and weight loss, hormone and TRT, men’s and sexual health, and dermatology. We’ve driven $80M+ in retention revenue across 20 telehealth brands.
We own your retention, not just your emails. We decide what to fix, in what order, and make sure it’s measured: refill cadence, save flows, win-back offers and multi-month plans.
What we fix: the drop-offs between intake and refill. Abandoned intakes, patients who stall before their consult, missed titration steps, first refills that never happen, and quiet cancellations around month three.
How we work:
- Lifecycle email, SMS and iMessage triggered by your real patient events: orders, prescriptions, shipments and refills
- Results reported in refill rate, persistence and reactivated patients, not just “email revenue”
- HIPAA-first: BAA in place, no PHI in non-covered tools
- Migrations from Klaviyo and other platforms to Customer.io
Recent result: 46% of our GLP-1 clients' 1,769 September orders came from auto-refills.
Best fit: telehealth brands doing $0K+ in monthly revenue, on Customer.io or moving to it. Apply to work with us and we’ll show you exactly where your patients drop off.