Data Security and Compliance

As a data company, we understand the importance of keeping your company’s data secure. Rest assured, your information is protected.

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Compliance

Service Organization Controls (SOC 2 Type II)

Health Insurance Portability and Accountability Act (HIPAA)

SOC 2 Compliance

Customer.io is SOC 2 Type II compliant. To learn more about our compliance or request a copy of our independent auditor report, please contact our sales team.

HIPAA Compliance

Customer.io fulfills a Business Associate’s role under HIPAA and is fully compliant for all customers regardless of the plan tier. We also execute Business Associate Addendums (BAA) for our premium customers that are considered Covered Entities under HIPAA. To get more information, please contact our sales team.

Frequently Asked Questions

Do you host or store customer data in EU data centers?

Yes! We offer a European-based data region to store your Customer.io data. New customers will be presented the option to select US or EU regions when creating their accounts.

Do you have an EU Data Processing Addendum?

Absolutely, we provide the latest version of the Customer.io DPA for you to read or download on our legal page. You can find additional information regarding GDPR & Customer.io here, as well as more information about our security practices here.

How do I report a security vulnerability?

Our Site Reliability team rapidly investigates all reported security issues. If you believe you’ve discovered a bug in Customer.io’s security, please get in touch by email at ctf@customer.io. We will respond as quickly as possible to your report. We request that you not publicly disclose the issue until it has been addressed by Customer.io’s Site Reliability team.

Learn more by reading our report a vulnerability page. 

What is your PCI compliance status?

When you purchase a paid Customer.io subscription, your credit card data is not transmitted through nor stored on our systems. Instead, we depend on Stripe, a company dedicated to this task. Stripe is certified to PCI Service Provider Level 1, the most stringent level of certification available. Stripe’s security information is available online.

What is your ISO 27001 compliance status?

Customer.io does not currently maintain active ISO 27001 compliance. Our compliance program and control environment is influenced by ISO 27001 principles and we have an ISMS policy and committee within the company. We will explore formal ISO 27001 compliance at a future date.

How do you communicate service outages?

We communicate service impacting outages to our customers via our status page at https://status.customerio.com.

What is your policy for encrypted data?

Data transmitted to Customer.io, via our API, is encrypted in transit through the use of the HTTPS protocol.

Our system data is encrypted at rest using Cloud KMS services.

If you’d like to know more about our privacy and security practices, please visit: https://customer.io/legal or contact our legal team at legal@customer.io.