Customer.io delivers millions of emails a month for thousands of users. So keeping your company's data secure is a top priority. As a data company, we understand and stress the importance of complying with global privacy protocol. As such, data privacy and security are things that we take very seriously at Customer.io. Our goal is to provide a secure environment, while also keeping our application’s performance at the highest quality to provide you with best overall user experience.
From time to time, customers ask us security questions about Customer.io. In general, we don't like to expose much information about our security practices, because it only helps the very people we're securing ourselves against. But we’re serious about transparency (it’s one of our core values after all!) and realize security is important to our customers. Below we share answers to the questions we feel are most important for our customers to know.
Security is the responsibility of all Customer.io employees, and we take measures to ensure that access to our systems and your data is restricted only to those who need access in order to provide you awesome support.
We also have have strict requirements for all employees, including but not limited to:
If you have more in-depth questions about our security program, let us know.