How we work

How we taught AI to approve pull requests (not just review them)

We taught AI to approve pull requests for merging. After 500 AI-approved PRs: zero production incidents, and merge time dropped from 3.5 hours to 33 minutes. Here's how we made it safe enough to trust.

Joey Bates

Developer Enablement

Women-led ARGs at Customer.io: The heart of belonging

How we work

The heart of belonging: How women-led ARGs are building community at Customer.io

Jess Cvija

Customer Success Manager

How we work

Onboarding with principle: how we integrate leadership from day one

Jonathan Lowsley

Director of Engineering Excellence

How we work

Following our customers’ intuition: The evolution of our visual workflow builder

Richard Hawkes

Staff Product Designer

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9 posts

How we work

The new need for AI infrastructure

Matt Wensing

VP of Product and Design

How we work

Evolving data storage and querying at Customer.io

Ian Dawes

Software Engineer

How we work

Create SDKs and documentation that tell their own story

Matt Frizzell

Director of Engineering

How we work

Strap Ratio: How efficiently a SaaS business has turned investment into Annual Recurring Revenue

Colin Nederkoorn

Co-founder and CEO

How we work

Bootstrapping vs. VC funded? You’re asking the wrong question.

Colin Nederkoorn

Co-founder and CEO