Finding the right free trial length for your user experience 

Your free trial's length matters less than what happens inside it. Shorter trials with urgency cues outperform 30-day trials by 71%— but only when users reach their aha moment before the clock runs out. Achievement-based conversion triggers (prompting users to upgrade after they've done something meaningful) convert 258% higher than calendar-based "your trial expires tomorrow" emails.

The free trial is your product's audition — the point where someone moves from an acquisition channel to actual usage. That makes it the most important stretch of the customer experience. And the biggest mistake SaaS companies make isn't picking the wrong number of days. It's splitting the experience between teams (marketing handles pre-signup, onboarding handles post-signup) and losing the continuity that users expect.

• 7-14 day trials with urgency cues outperform 30-day trials by 71%, but complex B2B products still benefit from longer evaluation windows
• Requiring a credit card upfront lifts conversion to ~49%, versus ~18% without one — but no-CC trials produce better 90-day retention
• Trial length matters less than trial type: time-based and usage-based trials convert 2x better than feature-gated or seat-limited models
• Every 10-minute delay in time-to-first-value costs roughly 8% in conversion. Shrinking that gap matters more than adding days to the clock.
• Achievement-based payment prompts (triggered by what users do) convert 258% higher than calendar-based "your trial ends tomorrow" nudges

Trials vary from one product to the next when it comes to time spans, sales processes, user communication, and product onboarding efforts. Whether you ask for a credit card upfront or offer seven days instead of thirty, and how you design the user experience within that time — it matters. The free trial is a leading indicator of the product experience.

If the buyer isn't the user, then a high-touch approach could be a good strategy. If the buyer and the user are the same, it's probably not a good long-term bet. And if the buyer needs to get wider buy-in from their team, you'll need them to become evangelists for your product and your brand.

When you're dealing with a variety of people along the way, they'll need more time to try out your product. For example: developers, marketers, product people, and management may be involved at various points of deciding to set up, purchase, and use Customer.io. There's no way to get buy-in and kick the tires enough for a fair evaluation in seven days. Thirty days provides a reasonable working period in which a lot needs to happen, while still injecting some sense of purchasing urgency.

There's no magic answer for what will work for your SaaS product or your particular customers. Conversion rates and sales velocity will rely on a combination of how your customers behave and how you've designed the free trial experience.

Here's a look at how different trial length periods affect that user experience.

Search on Google for “7 day free trial” and you'll see a clear pattern: B2C apps prevail in this domain.

The strategy makes sense when you look at the price point of these apps and services. All of them are relatively low:

• Sling - $20/month
• Match - $21/month
• Spotify - $10/month
• Playstation - $15/month

In each case, the average user isn't going to need that much time to decide if the service is right for them. The company can explain features and benefits, help make connections with friends, and show off recommendations. Most importantly, seven days is just enough time to get a trial user to achieve an aha moment—sometimes, that's all you need to hook someone for the long run.

Spotify, for example, aims to get its users to build a playlist. Playlists are extremely important in the music-streaming arena because switching between services like Apple Music, Tidal, and Soundcloud is otherwise frictionless. Your playlists, however, live on a specific platform. Getting users to see the value in Spotify's playlists is key to building a sense of attachment.

For a social app, that one key task might be adding contacts. For a productivity app, it could mean checking off three to-do items. Whatever you choose, it should engage users with the core functionality of your product—and ideally, provide value that persuades them to stick around for longer.

The short amount of time in the 7-day trial, combined with B2C volume of signups, is actually a useful constraint. Marketing and product teams are forced to focus on engagement and introduce the user to a great product experience.

Both B2C and B2B applications offer 14-day trials, so there are lots of examples of how companies handle this. You'll find a mix of trials that require credit cards and don't, applications that are totally self-serve along with some sales-driven models. In terms of time frame, fourteen days could be a sweet spot. For consumer apps, it's a luxurious time frame and for business apps, perhaps more of a crunch.

Here are a few of the models that companies use for 14-day trials and how it affects the experience. (This is true for 7- and 30-day trials as well, but the most variation is found in 14-day trials.)

• 14-day trial, expires without CC. This approach works for both consumer and business applications to illustrate use cases, use engagement to collect data, and impact conversion via messaging that leans on specific calls to action, as opposed to information and recommendations.
• 14-day trial, CC required upfront. Companies that require a credit card upfront assume their users are already highly motivated. It's a bit unfair to call these trials “free”, but users still have an opportunity to cancel without getting charged. With more of a conversion happening on day zero to get the credit card in the first place, the entire trial experience focuses on onboarding as opposed to selling.
• 14-day trial, then freemium. While this is a comfortable approach for both parties, when a team knows that trial users will be relegated to freemium users without a conversion, there's less incentive to get them successful during the trial. Campaigns often lean on retention messaging to try to get inactive users going again.
• Freemium, offer 14-day trial of premium, no CC required. There's no built-in urgency in a freemium plan, and offers to upgrade are typically based on unlocking new features or accessing more of something (unlimited reports vs. five per month).This approach opens the door to interesting behavioral messaging opportunities. When a user hits the monthly quota or tries to advanced features, you can ask them to upgrade. Done well, this is a win-win. Done poorly, it creates a situation where users can't stand your constant calls to upgrade.
• Freemium, offer 14-day trial of premium with CC required. The credit card makes all the difference. For consumer apps, this is typically a tough sell unless the premium version is big step up from the free version. For business apps, it's likely a matter of ROI. If the user is getting value but maxes out their monthly quota, it won't be hard to get the boss's credit card.

The path you pave for a simple two-week timeframe makes a huge difference in the user experience. Choose an approach that provides your users with value rather than constant requests to upgrade. It's okay to take a longer-term approach even with short trial periods when you have a good messaging strategy in place.

Many B2B applications use a 30-day trial since these tools tend to be more expensive and complex, require more organizational buy-in from customers, and involve testing and migration. Again, there are myriad combinations of asking for credit cards upfront or later on, letting people continue with a free account after a trial ends, etc. All of the same questions that you'd ask yourself about 14-day trial apply here too.

The biggest difference is that a 30-day time period provides a larger window of opportunity to sales and service models.

The self-serve model is appealing since it forces SaaS companies to build tools that are truly self-explanatory and limit the amount of manual work needed to close a sale. In an efficient world, everything is automated. The problem is that most SaaS tools aren't truly self-explanatory and require robust help documentation and lifecycle messaging to onboard trial users.

As Andreessen Horowitz partner Mark Cranney argues, sales teams are necessary to drive growth with large customers. “Even with early viral growth, SaaS products don’t sell themselves,” Cranney writes. “Selling an enterprise-wide deal is a lot like getting a bill passed in Congress.”

Thirty days is long enough to launch a multi-channel effort aimed at conversion. This can be good or bad for users, depending on the tone and volume of outreach. Cranney explains that a sales rep's role is to understand before being understood. Getting a handle on why the user signed up for a free trial in the first place, then connecting the dots to the features that can help actually makes for a great user experience.

Sales shouldn't be about selling and sales teams per se—it's a blend of customer service, account management, and technical support. Done well, it can increase conversions, drive land-and-expand efforts, and build meaningful personal relationships with customers.

If your product requires extensive setup or migration, providing help during the trial can make all the different. Service doesn't have to be free either—SaaS companies may charge for “concierge” services upfront. Others bundle ongoing service packages with software, a model that can help users get value from the software.

Empathy for your customers is key here. Installing a "simple" Javascript snippet might be harder than you realize—requiring approvals, help from other teams members, or maybe just getting lost in the chaos of the modern workplace. Investing in support upfront can ease the stress of moving to a new platform.

A 30-day trial allows enough time for your team to establish a line of communication with customers and see how you can help them reach their goals. It could be the foundation of long and fruitful relationship.

There is one other approach that sidesteps the question of trial length—the “free forever” plan.

Wistia has offered various free plans for years, but their strategy has evolved over time. For a time, the focus was on getting users to upload more videos, hit a quota, and then upgrade. Today, the trial focuses on getting new users to explore all of Wistia's features.

Wistia CEO Chris Savage cautions that offering free plans just to increase the volume of signups may not be the best approach. He points out that 98 percent of Evernote users have never paid a dime for the tool. That represents a significant cost to the company and means they have to charge the two percent of paying users enough to support the entire userbase.

Chris suggests collecting plenty of data (https://wistia.com/blog/monetizing-backwards) on how good customers become good customers, then working backwards to identify the trial model that helps you create more of them:

Wistia found that experiencing the features that set their product apart from competitors like YouTube is the key to unlocking growth. That may not be true for every company, so it's worth investing the time to understand what exactly makes customers tick.

There are plenty of opinions, approaches, examples, and counterexamples for how to structure a free trial. The best free trial length is what's best for your business and your customers. So just remember: there are two sides to every trial situation you build: what the customer encounters for a period of time and your job in making good stuff happen for them during that encounter.

What's the average free trial conversion rate for SaaS in 2025? The median B2B SaaS trial-to-paid conversion rate is 18.5%, with top-quartile performers hitting 35-45%. The biggest factor isn't trial length — it's how quickly users hit their activation moment.

Should you require a credit card for a free trial? Credit-card-required (opt-out) trials average 48.8% conversion, versus 18.2% for no-CC trials. But that topline number is misleading: no-CC trials attract more signups and produce better retention at 90 days. The right choice depends on whether you're optimizing for conversion volume or long-term retention.

Is freemium or a free trial better for SaaS conversion? Free trials convert at roughly 17% on average, versus 5% for freemium. Trials create urgency that freemium doesn't. But freemium works for products with strong network effects or usage-based pricing where the free tier drives organic growth. Some companies run a reverse trial — full access for 14 days, then a downgrade to a free plan — to get the best of both worlds.

Q: How long does it take SaaS users to reach their aha moment? The average time-to-first-value across SaaS is about 36 hours. But that's a median — some products (a Spotify playlist, a completed to-do) deliver value in minutes, while others (a data migration, an integrated workflow) take days. Your trial length should give users enough runway to reach that moment, with room for the organizational friction that comes with B2B buying.

Q: What's more important — trial length or onboarding quality? Onboarding quality, by a wide margin. Companies with 60%+ activation rates outperform regardless of trial duration. A well-designed onboarding flow that gets users to value quickly will beat a longer trial with a poor first-run experience every time. Behavioral triggers — like prompting an upgrade after a user hits a quota or completes a key workflow — convert 258% better than date-based trial expiration emails.