Building on our work from 2018, we started January with personal resolutions we knew we would break, but a commitment to you that we knew we would fulfill. This year we’ll continue to build the most powerful automated messaging tool on the market while reducing the time it takes you to create value in Customer.io.  …

Have you ever wanted users to wait in your campaign workflow until they take an action? Well, you now have that option with Wait Until. What’s New? Instead of creating multiple campaigns when you need to wait for a user action, Wait Until allows you to have a single campaign flow that captures all your logic. …

More than 14,000 people from 1,100+ companies used Customer.io to send 5.5 billion messages in 2018. That’s 174 messages sent every second! This past year we focused on making major improvements within the messaging and data areas of the platform. Better Messaging Across More Channels In 2018 we set out to become an ev…

We were busy in November. We released quite a few improvements to give you more visibility and control over how your messages behave (or misbehave), squashed a few bugs, and (in the case of our American team members) ate lots of turkey! New Additions Sending SMS/Push to Unsubscribed Users. Users may unsubscribe from e…

We released two new features this month! Introducing manual segments and the data index, both of which aim to give you more insight, visibility, and control in Customer.io. Manual Segments We created manual segments for situations where you need more hands-on control when it comes to grouping people, or when your integra…

Have you ever wanted more control over who is in a segment? Or perhaps you have another system that gives you a CSV export of people you want to target for a message, but cannot immediately use it in Customer.io. We now have a solution for you! Manual segments are available in instances where you need more hands-on cont…

Have you ever found yourself wondering if that event exists? You know, the one you asked your engineers to send into Customer.io last week? Ever longed for a list of your customer’s attributes to help inform your email content? Maybe you’ve struggled to find a campaign by name, but you know the event that triggers it? Gr…

September was multi-channel month! Two of our headline changes involve being able to test and measure the success of not just emails, but all message types—we’ve got metrics and A/B tests for all channels, campaign tagging, and a host of smaller features and improvements. This includes more data for attribute updates, wh…

A/B testing isn’t just for email anymore. Say hello to multi-channel A/B tests: all of our email testing capabilities now extend to your push notifications and SMS messages as well! What’s new? We’ve added a lot, but changed very little in terms of the user interface you already know (if you’re familiar with Customer…

Organize and filter your campaigns to your heart’s content