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Process: Journeys at Customer.io

Some UX thoughts on building a big feature At Customer.io, I work on an app which helps businesses make their communication (email and otherwise) more human. In short, they send us data on what their users are doing, and we enable them to send messaging based on that data. Their communication is actually relevant…

Guide your new hires from Day 1, onward

Customer.io
my very good girl at Monument Valley As you know, new hire onboarding starts before Day 1, but when their start date arrives, they’ll be eager to jump in. We use Basecamp 3 to help new hires stay organized, focused, and connected during their first months at Customer.io. What my onboarding process tries to acc…