For many businesses, Customer.io is a mission critical part of infrastructure. With the ongoing covid-19 (coronavirus) pandemic, I want to reassure you about our resiliency. We’re confident that service from Customer.io will continue unaffected. Here’s what you might want to know: Globally distributed. Our team …

This year flew by, didn’t it? Looking back at 2019, we’re proud of the work we did to continue making Customer.io the best marketing automation platform for you. We started the year by analyzing the cornerstone of our user experience, which lead to refreshing our entire interface. This gave us the foundation to reinve…

In April 2013, we launched Customer.io’s logo you’re all familiar with. This logo has served the company well. Almost six years later, we decided it was time to reimagine Customer.io as our company and product have evolved. Starting today, you’ll see a new logo, color palette, and an updated website. Over the coming mont…

John and I started Customer.io in 2012 to prove that we could build a business to support the two of us. Six years and 42 people on the team later, we’re grateful each month when revenue increases that this amazing journey keeps going. Customer Satisfaction The team increased customer satisfaction achieving our highest…

Remote work can provide a wonderful and productive environment. But the keys to what makes remote teams effective are also challenges to overcome. Here’s how one Customer.io employee navigates life in a remote company.

We needed to align marketing and sales with the same user behavior data. Here’s how we push leads and updates into Salesforce using Webhook Actions from Customer.io.

Gain an insider understanding of why Customer.io released Actions by starting with a webhook

Remote team collaboration and communication is challenging. Here’s how we work together through remote pairing and why it’s so valuable to our engineering team.

Mascots help your company stand out. These are the five tips we learned through the process of designing our startup’s mascot.

How one company faked their logo for the first year and then hired a professional designer to do it right