Show your customers the value of your platform through more intentional messaging

SaaS companies need to prove their value repeatedly to make sure they are not replaced by the new solution on the block. 
With Customer.io, build out the exact messaging flows you need, tailored to the specifics of your product and your customers. They’ll never think of switching you out. 

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Convert Free Trials to Paying Customers

Your onboarding experience is key to driving adoption of your product. Send relevant information via email, push, or text message to guide new users towards seeing value. And when a lead comes in that should get manual attention, automate a Slack message asking your sales to reach out.
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Retain and Upsell your Customers

Our flexible workflow builder allows you to use data to define and customize each customer path. When you have the tools to design the best flow, you will ultimately provide the greatest customer experience. In all cases, if the user is likely to purchase or at risk to churn, every message will be unique.

Reward Loyalty With Recognition

With date and event-triggered campaigns, you can create personalized experiences based on user attributes (such as a birthday or anniversary) or when a user performs a specific event (recently purchased). Customer.io will do the heavy-lifting and automatically send the message. All you have to do is schedule the campaign.

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Design and Deliver

Partner with Customer.io and identify the most effective messaging strategy to expand your subscriber base. With our champion combination of metrics, people, and Customer Success services, you will see the ROI right before your eyes. 

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“For a recurring-revenue business, where ongoing communication is key to retention and referral, a tool like Customer.io is essential to success.”

Michael Kolowich, Founder and CEO of KnowledgeVision

Campaigns

Popular Campaigns Amongst Our SaaS Customers

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Onboarding

Engage and nurture new users to become paying subscribers.

Email SMS Push
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Account Access

Send warning alerts when the account is close to or has exceeded the seat limit. 

Email SMS
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Drop in Usage

Notify your team internally when a customer’s overall usage has dropped. 

Email

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Successful Setup

Congratulate your user on successfully connecting to a popular service or feature. 

Email

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Feedback

Ask your users to complete a survey to understand what can be improved. 

Email SMS Slack

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Product Education

Launch a nurture series to highlight product features and value. 

Email