long-term retention

Give customers a reason to stick around

Long-lasting relationships require commitment. Drive referrals, reduce churn, and gather customer feedback to increase loyalty.

Loved by marketers and developers alike

Improve customer satisfaction by seamlessly connecting with your customers across all your messaging channels.
Omnichannel

Always be where your customers need you 

Improve customer satisfaction by seamlessly connecting with your customers across all your messaging channels.

  • In-app: gauge customer satisfaction with NPS and CSAT surveys launched in-app

  • Email: keep customers engaged and informed of new releases, exclusive offers, and product changes

  • SMS: show customers you care with timely texts, like order confirmations or subscription renewal reminders

  • Push: reach customers on mobile to inform them about important product updates or recent plan changes

Customized

Deliver on a long-lasting promise 

Send targeted, personalized messages that make customers feel valued and heard.

Increase the customer lifetime value

Leverage user interest and product usage data to drive continued adoption and reduce churn risk.

Make it easy to come back

Use dynamic content and personalized recommendations to entice customers to return to your product.

Keep the conversation going
Contextual

Keep the conversation going  

Make every interaction, from the first hello to the latest offer, feel like a seamless part of the customer journey.

  • Segment your customers: create sophisticated, data-driven segments based on what you know about your customers

  • Celebrate activity: trigger messages that give customers kudos for completing key actions and milestones

  • Re-engage inactive users: throttle messages and A/B test variations to dial in your re-engagement strategy

Resources

Customer retention strategies 

Explore more use cases and best practices for long-lasting relationships.

Supercharge your
 messaging automation 

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