Improve Customer Retention
Be there for your people
Preserve good relationships and reward loyalty by giving customers a reason to stick around. Reflect, get creative, and deliver personalized campaigns to remind them.
Increase customer lifetime value
Increase customer lifetime valueLeverage user interest and product usage data to drive continued product adoption and reduce churn risk over time.
Showing the value of our products and sharing proper use cases has helped our business grow in unimaginable ways.
Create a strategy for every kind of message
Message types
Create automated or API triggered workflows, newsletters, and transactional messages – all within one platform using the same customer data.
Channels
Send email, push, SMS, and Slack . For anything else you can dream of, we have webhooks to deliver data immediately.
Logic
Make sure a message gets delivered within a very specific time range using time delays, time windows, or wait until a user takes an action.
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Data & Integration
Integrate data from your app, CRM, or CDP provider in just a few clicks . Without delay, send identify and track calls to create user records and align associated events in Customer.io.
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Segmentation
Create sophisticated, data-driven segments in Customer.io using everything you know about your users.
Everything they have done in your product or service Messages delivered within a specific time period Anything else you want to send through our APIBy tracking segment memberships over time, you can confidently target the right audience all the time.
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Messaging
Create complex workflows with sophisticated logic and deliberate personalization by using branched workflows with A/B testing, time delays, action conditions, and more.
Send emails, push notifications, Slack, and SMS messages to deliver relevant information, or use a custom webhook action to send data through any service that has an API.
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Metrics & Analysis
Measure the success of your campaigns by defining custom conversion goals using the same profile attributes and behavioral conditions in your data-driven segments, like when people:
Complete the onboarding program Upgrade to a new plan type Reactivate their account -
Experimentation
Our Customer Success experts work alongside you to design and refine highly effective acquisition and retention campaigns to meet your business goals.
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Everything they have done in your product or service