Embrace a mobile multi-channel strategy
Integrate SMS with your other channels, delivering personalized experiences and amplifying your messaging strategy with every text.
- 14-day free trial
- No credit card required
- Cancel anytime
Tailor-made SMS marketing
Catch and keep users' attention with eye-popping texts. Show your customers you actually know them based on their actions and preferences.
Re-engage users: Offer limited-edition discounts and promotions based on real-time behavior to give users a reason to return.
Improve onboarding: Incorporate SMS into your onboarding campaign to accelerate new user adoption and help users gain value quickly.
Send reminders: Keep customers informed about time-sensitive updates they shouldn’t miss, increasing engagement.
Make messages pop: Enhance your SMS with images, videos, and GIFs, making your messages more visually appealing and engaging.
More channels, higher conversions
Easily create multi-channel campaigns all within the same visual workflow builder. Simply drag and drop SMS into your existing workflow to get started.
Scale without limits
Send unlimited SMS using the same tool as your emails (and all other channels). Included in your package and at no extra cost beyond what your SMS provider charges.
SMS features
Unlimited SMS
Send unlimited non-email messages on all plans
MMS
Add images, videos, and GIFs to enhance messages
Send WhatsApp messages through Twilio
Dynamic content
Use Liquid to personalize your messages
SMS providers
Twilio by default or third-party providers via webhooks
Compliance
Ensure GDPR, AICPA, HIPAA, and CCPA compliance
Time windows
Send messages in specific time ranges (staying TCPA compliant)
Short code support
Short codes are synced within Customer.io
Test sends
Ensure your SMS works by sending test messages
A/B testing
Optimize messages and monitor performance
Analytics + metrics
Gain insight into audience behavior to improve success
Queue drafts
QA messages and conditions before anything is sent live
SMS marketing strategies
Explore SMS best practices and tips for an integrated multi-channel strategy.
7 content tips for better SMS engagement
SMS marketing compliance to protect your business
Your guide to personalized mobile onboarding
Mobile messaging trends you need to know
Klar + Customer.io: Powering fintech in Mexico
The State of Messaging Report
Preferred by product-led companies
Customer.io enabled us to start experimenting with SMS as a channel for re-engaging dormant audiences. We saw a 3X uplift in dormant resurrection when we leveraged SMS over push or email.
After evaluating Customer.io and Braze head to head, we decided to go with Customer.io for the ease of integration, transactional messages, our mobile capabilities, especially push notifications, and for the support, we know we would get.
We use all channels in our campaigns, when it makes sense to do so. Last month we sent over 11M emails, over 5M push notifications, almost 1M in-app messages, and almost 100,000 SMS messages from Customer.io.
We have been using Customer.io since 2015, and it is a flexible and powerful platform. We can create customized campaigns based on how often our users walk their dogs, which makes our messaging more effective for us and our sponsors. Terrific customer support combined with their great product makes Customer.io an important partner for our mobile app.
We were blown away by our ability to have marketers create complex automations without having to get too technical. We also have engineers in the platform and love that both departments can easily execute their visions.
Supercharge your messaging automation
- 14-day free trial
- No credit card required
- Cancel anytime