Healthcare Customer Engagement

Engage with Compliance

Build HIPAA-compliant campaigns that nurture stronger engagement with your healthcare customers.

Ed Tech Hero

Trusted by:

Zava
PillPack Logo
Alan
Vytalize Health
Brightside Health
HealthJoy

Personalize messaging at scale

In Healthcare, protecting personal health information and ensuring compliance is paramount to success. However, compliance doesn’t have to mean impersonal. Work with our team of customer success managers to implement personalized, data-driven campaigns. Speak to customers like you know them, and build trust through compliant messaging practices.

Certified HIPAA, SOC II Type 2, and GDPR compliant

customer success animation

Onboard and Convert New Sign-Ups

Onboard new customers more effectively with campaigns that react to key customer behaviors. Guide them through common drop-off points — like uploading insurance information or booking a first appointment.

Visual workflow builder is showing a Yes/No split branch

Engage customer segments with granularity

Health occasions are typically less frequent and more costly than other products and services. Masterfully craft granular segments on the fly to engage intentionally at each stage of their journey. Nest customer attributes, activities, and page views to target customers based on their interests and needs.

Improve customer experience and operational efficiency

When your data and campaigns are silo’ed across multiple platforms, your customer pays the price. Consolidate your messaging operations into one platform for full visibility on all customer touch points. Improve your customer experience with timely and reliable account notifications, appointment reminders, and transactional messaging in the same platform as your marketing campaigns.

“The fine-grained control, pleasantly responsive UI, and fast support response times not only make Customer.io a powerful tool that we lean on, but also a pleasure to work with.”

—Nathan Skwortsow, CTO/Co-Founder, Physitrack

Healthcare Resources

handshake

Guide to HIPAA-Compliant Customer Engagement

How can you build a data-driven strategy while also maintaining top-notch compliance? This guide will provide the foundations for engaging your customers safely and effectively.

Retention Recipes

Unlock strategies to stop churn and boost loyalty at four key customer lifecycle moments. Leverage behavioral data to more effectively to guide customers to stronger product adoption and greater lifetime value.
Mysa

How Mysa Revved up their Revenue by 5x+ Through Email Marketing

Read how Mysa made email a large revenue-generating channel with the ability to build campaigns in Customer.io that react to key consumer behaviors.