Today, we announce a feature that brings a big improvement to Customer.io, especially to those on our new infrastructure.

Previously, if you wanted to find a particular person in your Customer.io database, you had to remember their exact email address...

Break out your party hats because it’s time to celebrate! Previously, when you enabled a Slack action in Customer.io, you might’ve seen this banner:

Well, it’s no more!

Customer.io Slack is official: we’ve gone through...

This feature is available for accounts on the new Google Cloud infrastructure.

Today’s product update includes two features that have been requested many times by our customers, and that we’re exceedingly pleased to deliver! The improvements are two...

In the past, tracked links in Customer.io were served via HTTP. This presented a number of challenges in certain use-cases where HTTPS links were required.

We’re happy to announce that we now support upgrading tracked links to HTTPS as an extra step...

This feature is available for accounts on the new Google Cloud infrastructure.

Previously, if you wanted to manage multiple products or apps in Customer.io and make sure you didn’t message the wrong people, you had to create multiple accounts.

Now...

This feature is available for accounts on the new Google Cloud infrastructure.

Until now, by default, people left a campaign when they stopped matching its trigger and filter conditions. However, this behaviour wasn’t visible in Customer.io. As a...

This feature is available for accounts on the new Google Cloud infrastructure.

We’ve made a couple of changes to logs and the composer in Customer.io to help you:

• view all your deliveries at a glance
• easily access more information about those deliveries...

*This feature is available for accounts on the new Google Cloud infrastructure.

The goal of Customer.io is to help you send more relevant messages and build better relationships with your customers. So it’s crucial for you to be able to check out...

On March 20th, we quietly launched the biggest change to Customer.io since starting the company in 2012. Accounts created after March 20th are being served by a newly architected back end system running in Google’s cloud. We have also begun work to...

What is a task? We’re defining a task as anything you can trigger in Customer.io that requires us to process a lot of data and potentially put in a queue if you’ve performed several in a short period of time. This includes large newsletter sends, building...