Customer.io Product Updates

Customer.io is now timezone-aware!

Nov 1 2017

This feature is available for accounts on the new Google Cloud infrastructure.

In your Customer.io workflow, time window actions enable you to configure your triggered campaigns to wait until a given day, time, and time zone to send your messages. But what if the customers you want to send your message to are’t confined to one time zone? You want them all to receive your message “on Monday morning"— but "Monday morning” means something very different for someone in San Francisco vs. someone in London!

We want to enable you to send messages in not just in a time zone, but in your users' time zones! And now you can— with a new feature that we’re calling Time Zone Match!

Continue reading

October Release Notes

Nov 1 2017

Here’s what’s new and improved in Customer.io lately! We released an easier way to build and customize emails, updated newsletters to allow you to send to unsubscribed folks when necessary, and added options for invoice and technical contact email address specifications.

Continue reading

People search is back!

Aug 25 2017

Today, we announce a feature that brings a big improvement to Customer.io, especially to those on our new infrastructure.

Previously, if you wanted to find a particular person in your Customer.io database, you had to remember their exact email address...

Continue reading

Our Slack action is official!

Aug 21 2017

Break out your party hats because it’s time to celebrate! Previously, when you enabled a Slack action in Customer.io, you might’ve seen this banner:

Before - the unapproved banner
Un-approved :(

Well, it’s no more!

Before - the unapproved banner
Yay!

Customer.io Slack is official: we’ve gone through...

Continue reading

Link tracking improvements

Jul 14 2017

In the past, tracked links in Customer.io were served via HTTP. This presented a number of challenges in certain use-cases where HTTPS links were required.

We’re happy to announce that we now support upgrading tracked links to HTTPS as an extra step...

Continue reading


Check out our blog

Subscribe