*This feature is available for accounts on the new Google Cloud infrastructure.

The goal of Customer.io is to help you send more relevant messages and build better relationships with your customers. So it’s crucial for you to be able to check out...

On March 20th, we quietly launched the biggest change to Customer.io since starting the company in 2012. Accounts created after March 20th are being served by a newly architected back end system running in Google’s cloud. We have also begun work to...

Previously, when using delays in your campaigns, you could only know how many people were in that delay— nothing more. Now, Customer.io gives you more visibility into exactly who is in that delay and when they’re due to leave.

Dig into the details

What is a task? We’re defining a task as anything you can trigger in Customer.io that requires us to process a lot of data and potentially put in a queue if you’ve performed several in a short period of time. This includes large newsletter sends, building...

Over the years the first experience users have in Customer.io has remained relatively unchanged. Our welcome page appeared when you first signed up, gave you a greeting, linked to a few articles of documentation, and if you navigated away there was...

We’ve made a few small fixes recently to improve your experience with Customer.io— read on to find out more about them!

1. Newsletter blocking while segments build

Previously, we allowed you to schedule or send a newsletter at any time. Now, if...

Sometimes you want to involve more team members in your Customer.io campaigns—in creation, reporting, and analysis. However, you may not want everyone with access to the Customer.io platform to be able to make edits to campaigns or billing information...

With the release of our new Campaigns workflow earlier this year and the addition of Actions, we’ve seen your use cases grow more and more sophisticated. Building campaigns that react intelligently, target the right users, and help you manage your...

You can now add an Urban Airship-powered Action in Customer.io! With a one-time configuration, begin creating campaigns that send push notifications to your users.

Introducing the Urban Airship Push Action

An Action is any message triggered via...

You can now add a Twilio-powered Action in Customer.io to trigger SMS messages!

Introducing the Twilio Action

An Action is a message sent via Customer.io, built on top of the best tools like Twilio, that can be managed and measured as easily as...