The personalized messaging platform driven by customer data

User Profiles

Clickstream Data

Segmentation

Workflow Automation

Email

Push

SMS

Webhooks

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Own your customer data

User Profiles

Integrate and store your customer records in a real-time, CRM-like environment without predefined schemas. Integration is easy via Segment, Google Tag Manager, CSV upload, or our library.

Event Data

Track behavioral events on each customer from any web, app, or server-side environment. Only pay per customer, not per event.

Segmentation

Build segments based on your customers and their attributes and/or their clickstream event data and the event's properties. Segments stay fresh with up to the minute continuous processing.

Attribute Updates

Automate the creation or updating of customer attributes based on their event data.

Workflow automation

Messages

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Delays

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Other

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A campaign workflow allows you to create the sequence of messages you send and their timing. You can add any number of steps to your workflow, including email, push, SMS, delays, and even webhooks. 

advanced workflow features: time windows and action conditions.

You do this by changing each messages from “Queue Draft” to “Send automatically” in the workflow.

Messaging channels

Email

Send newsletters, transactional emails, and segment triggered emails.

Push

Send automated and behavior-based push notifications to iOS and Android.

SMS

Send SMS messages with Twilio to your customers as part of your triggered campaigns.

Webhook

Customer.io works with any API. From sending a text message to updating a CRM, you can use webhooks to take just about any action on a customer you want. 

  • Manage your customers in a CRM-like environment

  • Automatically segment them based on behavioral conditions

  • Deliver optimized messages via email, push, SMS, or webhook

Trusted at companies of all sizes

FAQ

How much do you charge?

Choose between a basic plan starting at $150 per month, or a premium plan starting at $1,000. See complete pricing details and estimate your plan costs. 

Sign up now for a free 30-day trial—no credit card required.

Does Customer.io own the data I put in your system?

Nope! Your data stays your data. You're letting us use it in order to deliver a service to you. Please read our Privacy Policy for more info.

Do you have single channel pricing options?

No. The benefit of using Customer.io is being able to build, test, and send messages within one platform. 

How quickly can I start using my account?

If you sign up today, you can start integrating and adding to Customer.io immediately. To help combat spam and fraud, we manually review each account before any outbound messages can be sent. That helps maintain our reputation and protects all of our customers.

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