Deliverability Management
With Customer.io, your messages will have the best chance of reaching your customer’s inbox.
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Our Deliverability Services
There are a number of factors that can directly influence whether or not your emails arrive in the inbox. Customer.io’s team of email experts monitor, analyze, and advise on sender authentication and reputation to ensure maximum deliverability.
IPs
To ensure optimal deliverability, our experts examine sending volume and behavior before assigning shared or dedicated IPs. When a dedicated IP is introduced, Customer.io will provision, warm, and manage the IP(s) on your behalf to secure a healthy reputation from the start.
Consultation
The truth is, we take deliverability seriously and care about your performance. We work with you to identify potential risks, troubleshoot reputation issues, and guide you to maintain a strong reputation.
Monitoring
Customer.io provides round the clock monitoring for bounce rates, spam rates, and blacklisting activity. Our team will identify and mitigate these listings whenever we can.
Best Practices
The landscape of email deliverability has changed a lot in the last few years. Our Email Deliverability Team created a Best Practice Guide to address negative impacts on inbox placement.
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397M
API requests processed per day
99.5%
Uptime
8.2B
Multichannel messages sent last year
Infinite
Customer and event attributes stored per profile
