Deliverability Management

Protect your reputation. Build credibility. 
With Customer.io, your messages will have the best chance of reaching your customer’s inbox.
 

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Our Deliverability Services

There are a number of factors that can directly influence whether or not your emails arrive in the inbox. Customer.io’s team of email experts monitor, analyze, and advise on sender authentication and reputation to ensure maximum deliverability.

IPs

To ensure optimal deliverability, our experts examine sending volume and behavior before assigning shared or dedicated IPs. When a dedicated IP is introduced, Customer.io will provision, warm, and manage the IP(s) on your behalf to secure a healthy reputation from the start. 

Consultation

The truth is, we take deliverability seriously and care about your performance. We work with you to identify potential risks, troubleshoot reputation issues, and guide you to maintain a strong reputation.

Monitoring

Customer.io provides round the clock monitoring for bounce rates, spam rates, and blacklisting activity. Our team will identify and mitigate these listings whenever we can.

Best Practices

The landscape of email deliverability has changed a lot in the last few years. Our Email Deliverability Team created a Best Practice Guide to address negative impacts on inbox placement.

Deliver with Confidence

Join thousands of others and leverage Customer.io’s scalable platform that delivers millions of messages every day.

300 Million

API requests processed per day

99.99 %

Uptime in 2019

5.8 Billion

Multichannel messages sent last year

Infinite

Customer and event attributes stored per profile

“Our team is so pleased with our choice to switch our email marketing platform to Customer.io! They have a team of Email and Deliverability experts who will help you create the right message at the right time.”

Stephanie Vazquez Email Marketing Specialist at Fixd Repair