Send an NPS survey using Delighted
If you don’t already have an account, you can sign up at https://delighted.com/.
Get your API KeyTo send NPS surveys via API, you will need your API key. It can be found in your account under Settings > API. Only admins can view the API key for your account, so if you’re not the admin, reach out to the person in charge with the Delighted account in your company.
Create a new campaignInside your Customer.io account, create a new campaign— event triggered or segment triggered depending on what should trigger the Delighted NPS survey sending. In our example we’ll use the “Upgraded” trigger segment and a 7 day delay.
Customize your campaignWe start by adding a delay to your Workflow to make sure our emails go out 7 days after a customer upgraded. Also, because we’re looking to get higher open rates, we only want to send emails when our customers are likely to still be at work – Monday to Friday between 7 a.m. and 7 p.m. EST time. We achieve this by adding a time window:
Add your webhook actionNow that we set the stage, we’re ready to add the webhook action. We’ll call our webhook “Upgraded: 7 days survey.” After adding the webhook, click Add Request.
Customize your webhook headersNext to
POSTadd your Delighted API key followed by the People endpoint. The format needs to be: