Skip to main content

Messaging automation that

 


Send messages people actually want to receive using real-time customer data.
Trusted by 7,600+ awesome companies
Buffer logo
IFTTT logo
IMAX logo
Mailgun logo
Notion logo

JOURNEYS

Build all your customer messages in a single tool

Delight your audience at every point in their customer journey, from automated campaigns, one-time sends, and transactional messages.

DATA PIPELINES

Connect your customer data

Connect first-party data to every tool in your tech stack with Data Pipelines so you can focus on what matters most – building relationships with your customers.

“We have seen a 20% increase in our conversion rate, have gained significant insight into our customers’ habits, trends, and needs – plus formed more personal relationships.”

Ben Buckwold, President/Founder of Red River Press Inc. & Ellii.com

Transform your engagement ideas into reality

  • Visual workflow builder showing two paths (mobile and web)
    WHAT WAS THE GOAL?

    Find out where your customers need support and prioritize it


    Showing the value of our products and sharing proper use cases has helped our business grow in unimaginable ways.

    Headshot of Bradley  Bradley Gula | Content at Clearbit

  • Visual workflow builder showing a multi-split branch
    WHAT WAS THE GOAL?

    Leverage shopping patterns to Increase product sales


    Showing the value of our products and sharing proper use cases has helped our business grow in unimaginable ways.

    Headshot of Sophie  Sophie Gil | Audience Development Lead at Buffer
  • Visual workflow builder showing a true/false branch
    WHAT WAS THE GOAL?

    Re-engage customers with a drip campaign


    Customer.io makes it easy for Handy to create a personalized customer journey with detailed targeting and dynamic workflows, and our account manager is super responsive and goes out of her way to make sure we’re happy.

    Headshot of Doug Anna Mayer | Sr Marketing Manager at Handy

  • Visual workflow builder showing a cross-sell use case
    WHAT WAS THE GOAL?

    Motivate users to purchase more by showing them things they need


    Customer.io integrates perfectly into our data / CRM architecture. The flexibility of their API has allowed us to seamlessly update user attributes, create highly targeted workflows, and run experiments.

      Michelle Ballen-Griffin | Senior Director at Billie

  • Visual workflow builder showing a true / false branch
    WHAT WAS THE GOAL?

    Reduce churn by sending the first onboarding email within an hour of signup


    Customer.io has been a critical part of our onboarding process since the very early days of Segment. From the 43-minute founder email to much more complex challenges today. We’re continually improving our onboarding strategy.

    Headshot of Ilya  Ilya Volodarsky | Co-Founder & President of Segment

  • Workflow path metrics showing the percent of emails sent, opened, clicked, and converted
    WHAT WAS THE GOAL?

    Introduce your brand with a series of welcome emails. A/B test your strategy and uncover which messages perform the best.


    Performance analytics are very important to us as an eComm business, and Customer.io provides both broad and granular views of message performance. Plus it integrates perfectly with the rest of our tech stack and CDP.

    Headshot of Bjørn  Bjørn Seaton | CMO at Trendhim

  • Visual workflow example of a renewal campaign
    WHAT WAS THE GOAL?

    Increase renewal rate by reminding subscribers their renewal date is approaching and what they can expect with the membership.


    Customer.io has been instrumental in supercharging our subscription growth at Air Mail. We highly recommend their services. 

    Headshot of Doug Bill Keenan | Chief Operating Officer at Air Mail

  • Visual workflow builder is showing a linear drip campaign
    WHAT WAS THE GOAL?

    Reward users for opening and using your app


    We have been using Customer.io since 2015. It’s a flexible and powerful platform, which makes our messaging more effective for us and our sponsors. Customer.io’s an important partner for our mobile app.

    Headshot of Doug  Doug Hexter | CEO at WoofTrax

  • Visual workflow builder is showing a Yes/No split branch
    WHAT WAS THE GOAL?

    Trigger a one-time email immediately after completion of the Sign-Up form


    We have seen a 20% increase in our conversion rate, have gained significant insight into our customers’ habits, trends, and needs, and formed more personal relationships.

    Headshot of Ben Buckwold   Ben Buckwold | CEO at ESL Library

illustration of headphones

Technical Support

With a 99.0% CSAT score, our Technical Support team is here to help you with platform troubleshooting.

Learn More arrow pointing to the right

illustration of a paper plane

Managed deliverability

Customer.io’s team of email experts monitor, analyze, and advise on sender authentication and reputation to ensure maximum deliverability.

Learn More arrow pointing to the right

illustration of a shield

HIPAA, SOC 2, and GDPR

As a data company, we understand the importance of keeping your company’s data secure. Rest assured, your information is always protected.

Learn More arrow pointing to the right

4B+

API calls per day

35B

Messages sent last year

3.4B+

Webhooks sent last year

24/5

Global support coverage