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How to Leverage the Familiarity Principle in Emails

People tend to prefer things that are more familiar. Here’s how to leverage this familiarity principle in your email marketing to boost your brand, build trust with customers, and grow your business.

How to Write Emails that Pave the Way Towards Action

Email marketing involves a lot of information delivery. Here’s how and why using concreteness in your messages will help engage, motivate, and convert readers.

How Clearbit Conquered the Welcome Email

We often fall into the trap of sending generic, overcrowded welcome messages. Here’s how Clearbit delivers super relevant, helpful, and thus motivating, welcome emails using Customer.io.

One Big Behavioral Economics Lesson for Email Marketers

Janet Choi
We often look to behavioral economics as inspiration for email conversion techniques, but there’s a larger behavioral marketing lesson to learn about human nature and user experience to apply to how we email.

The One Power Word to Persuade Them All

Use the power of reasons, because they motivate. How to write emails and calls to action that reliably convince and convert more people.

How to Manage Friction to Hold onto Your Customers

Minimizing friction in a product isn’t always productive. How to calibrate friction in user experience to attract and retain better quality customers.

The Art of Personalized Persuasion

Janet Choi
Personalize persuasive messaging to make your emails more convincing. How testing and adaptive persuasion marketing better engages your customers.

How to Steal like an Email Artist

Take a page from the creative’s playbook: to improve your email and marketing messages, steal inspiration and learn from the best. We examine helpful online tools and resources for keeping an email marketing swipe file.

5 Ways to Reverse the Curse of Knowledge

The curse of knowledge is a cognitive bias that hampers communication. By understanding the science of memory, you can overcome the curse to create persuasive email marketing.

Candy Stores Are the Wrong Analogy For Your Emails

Janet Choi
Stop demotivating people in your emails by overloading them with choice.