Articles

Customer.io's "ask agent" prompting box

Why we built one agent, not many

Matthew Newhook

Matthew Newhook

Chief Technology Officer

Introducing LLM Actions: AI decisioning built into your workflows

Personalization

Introducing LLM Actions: AI decisioning built into your workflows

Molly Murphy

Molly Murphy

Sr. Product Marketing Manager

Some launches add features. This one adds up to something.

Some launches add features. This one adds up to something.

Naomi West

Naomi West

Sr. Product Marketing Manager

How company size shapes your customer messaging strategy

Lifecycle marketing

How company size shapes your customer messaging strategy

Molly Evola

Molly Evola

Sr. Content Marketing Manager

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251 posts

Customer messaging playbook: 7 trends, 7 things to try now

Lifecycle marketing

Customer messaging playbook: 7 trends, 7 things to try now

Molly Evola

Molly Evola

Sr. Content Marketing Manager

How Vibe.co runs a sophisticated email program with a small team

How Vibe.co runs a sophisticated email program with a small team

Molly Evola

Molly Evola

Sr. Content Marketing Manager

2026 customer messaging trends: The complete data

Lifecycle marketing

2026 customer messaging trends: The complete data

Molly Evola

Molly Evola

Sr. Content Marketing Manager

How to choose the best omnichannel messaging platform for your team

Lifecycle marketing

How to choose the best omnichannel messaging platform for your team

Molly Evola

Molly Evola

Sr. Content Marketing Manager

Beyond email: How webhooks are changing customer engagement

Lifecycle marketing

Beyond email: How webhooks are changing customer engagement

Molly Evola

Molly Evola

Sr. Content Marketing Manager

One Horizon x Customer.io: Hacking lead capture at tech events

Tijn van Daelen

Tijn van Daelen

Co-founder, One Horizon AI

How GNC Mexico uses Raidar.io and Customer.io to drive in-store sales

How GNC Mexico uses Raidar.io and Customer.io to drive in-store sales

Molly Evola

Molly Evola

Sr. Content Marketing Manager

A side-by-side comparison of impersonal vs. personalized in-app messages

Mobile marketing

Personal vs. personalized: Making in-app messages feel relevant

Janelle P

Janelle P

Content Marketing Manager

Marketo alternatives that actually support event-based triggers

Lifecycle marketing

Marketo alternatives that actually support event-based triggers

Molly Evola

Molly Evola

Sr. Content Marketing Manager

Two characters looking at a cell phone

Lifecycle marketing

Customer engagement strategies for global brands

Janelle P

Janelle P

Content Marketing Manager

How we give back: Customer.io's 2025 year-end impact

How we give back: Customer.io's 2025 year-end impact

Molly Evola

Molly Evola

Sr. Content Marketing Manager

Celebrating Black History Month: Voices from Sazón & Soul at Customer.io

Celebrating Black History Month: Voices from Sazón & Soul at Customer.io

Molly Evola

Molly Evola

Sr. Content Marketing Manager

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