Become your team's messaging expert
From setup to send, do it right
the first time.
Pick up the skills you need,
when you need them
Send your first message with confidence
Learn the basics every send depends on: your data, your audience, your message, and your results.
- Go from a new account to a live automation
- Learn why each step matters, not just where to click
- Best for new users and teams onboarding to Customer.io
Know exactly what data to ask for
Build a tracking plan that gives every message the data it needs to feel personal.
- Map the events and attributes your messaging needs
- Hand developers a plan they can build from
- Best for marketers working with developers
Turn customer behavior into the right message, automatically
Design workflows that respond to what customers do, so onboarding and lifecycle messages go out without you.
- Send the right message when a customer acts
- Personalize every step
- Best for marketers ready to automate
Put AI to work inside your messaging
Connect your own AI tools to your workspace, and let LLMs do the repetitive work inside your automations.
- Set up the MCP server so your AI tools can work with Customer.io
- Use LLM actions to generate and personalize content mid-journey
- Best for teams already building with AI
From first course to
first message
Short, scenario-based courses that
teach the why behind every step.
Choose your path
Pick a learning path based on what you're trying to accomplish, or jump around.
Practice your skills
Work through hands-on exercises that mirror real automations and use cases.
Send it for real
Apply what you've learned immediately and turn your ideas into action.
Courses built around real-world
scenarios
Understand the why
Every course pairs the how with the why, so you understand what you're building, why you’re building it, and when to use it.
Learn by doing
Courses include hands-on activities, so you have the chance to build each skill as you learn it.
Earn credentials you can share
Finish a learning path and earn a badge or pass an exam and earn a certification you can share with your network.
Go at your own pace
Take a full learning path or a single course. Most lessons take under 15 minutes.
Same login zero setup
Sign in with the Customer.io account you already have and pick up where you left off.
Growth and development
Access the tools, mentorship, and opportunities to build your skills and grow the career you want.
Start learning today
- Free for customers
- Same Customer.io login
- Learn at your own pace
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