Straightforward pricing that grows with you
Features you'll love:
5,000 profiles included free
1 million emails per month
500 object profiles + 2 object types
Email and community support
Ad audience sync
Visual workflow builder
Data Pipelines Starter Plan
Everything in Essentials, plus:
Custom profile volume & pricing
Custom email volume & pricing
5,000 object profiles & 10 object types
Premium chat & email support
90-day onboarding support
HIPAA Compliance
Parcel editor licenses
Everything in Premium, plus:
Our best pricing on profile & email volume
Priority technical support
Migration support*
Dedicated Customer Success Manager*
Dedicated hardware
Audit logging & data governance
Trusted by 7,600+ brands around the world to send data powered communication each day
Parcel
Looking to up-level your email design? Code, preview, and collaborate using Parcel by Customer.io, the email creation platform designed specifically for email.
Startup program
If your company has raised less than $2 million in funding, you may be eligible for one free year of messaging and data integration with Customer.io.
Journeys | |||
---|---|---|---|
Monthly email sends | 1M | Custom | Custom |
Monthly push, in-app, and SMS sends | Unlimited | Unlimited | Unlimited |
Webhook sends | Unlimited | Unlimited | Unlimited |
Receive webhooks | 1 | Unlimited | Unlimited |
Transactional emails | |||
Cross-channel campaigns | |||
API-triggered broadcasts | |||
Visual workflow builder | |||
Code and no-code message builders | |||
Personalization | |||
Mobile SDKs (iOS, Android, React Native, Flutter, Expo) | |||
Custom SMTP | |||
Parcel email editor licenses | 5 | 5 |
Audiences | |||
---|---|---|---|
Segments | |||
People profiles | 5,000 | Custom | Custom |
Profile attributes | |||
Custom object types | 2 | 10 | 10 |
Custom object profiles | 500 | 5,000 | 5,000 |
Nested data | |||
Ad audience sync | |||
Connected forms | |||
Custom collections |
Data PipelinesIncluded free | |||
---|---|---|---|
Sources & destinations | Unlimited | Unlimited | Unlimited |
Monthly API calls | 1M | 2M | 2M |
Privacy management | |||
Reverse ETL | |||
Data warehouse destinations |
Reporting | |||
---|---|---|---|
Dashboards | |||
Campaign reporting | |||
Data export | |||
A/B & multivariate testing | |||
Conversion tracking |
Security + Compliance | |||
---|---|---|---|
SSO & 2-factor authentication | |||
US / EU data centers | |||
SOC Tier II Compliance | |||
Role-based permissions | |||
Managed deliverability | |||
HIPAA Compliance | |||
Audit logging & data governance | Available by Consultation | ||
Dedicated hardware |
Support | |||
---|---|---|---|
Documentation | |||
Community support | |||
Email support | |||
Chat support | |||
90-day onboarding program | |||
Dedicated Customer Success Manager* | |||
Migration support | |||
2-hour first outreach response time |
Usage + Billing | |||
---|---|---|---|
Use seats | Unlimited | Unlimited | Unlimited |
Workspaces | 2 | Unlimited | Unlimited |
Additional people & custom object profiles | $0.009 | Custom | Custom |
Additional 1,000 emails | $0.12 | $0.12 | $0.12 |
Additional Data Pipelines API calls | $0.0002 | Custom | Custom |
Plan term | Monthly | Annual | Annual |
FAQ
As many as you want! In fact, we encourage all team members to use Customer.io for consistent messaging across all of your product and marketing sends.