This section describes our policies for internet users that visit Customer Sites.
Information Collected by Customer.io
In the course of providing user and usage data analytics Services to our customers, Customer.io collects both non-personally identifiable and personally identifiable information about end users of Customer Sites. Personally Identifiable Information (“PII”) collected by Customer.io includes data such as your name, address, phone number, or email address, which you have provided to the Customer Site. Customer.io will not collect your password for any Customer Site or credit card information you have supplied to any Customer Site. We do not purchase or receive information about you from third parties (other than our customers).
Customer.io also collects non-personally identifiable information about you from Customer Sites you visit, including the following types of data:
Standard Data – common information found in every communication sent over the internet. Using this information, Customer.io can infer information such as browser type (e.g., Chrome or Internet Explorer); operating system (e.g,. Macintosh or Windows); browser language (e.g., Java or Unix); and internet service provider (e.g., Verizon Fios or AOL)
Clickstream Data – Customer.io can infer how you use our Customer Sites and various pages on the internet.
Customer.io may use this PII and non-personally identifiable information to provide our Services to our customers.
Most browsers allow you to prevent the browser from accepting new cookies, to be notified when you receive a new cookie, or to disable cookies. To disable cookies set by Customer.io, simply contact us at email@example.com and we will provide you with an opt-out.
Cookies set on behalf of Customer.io expire after three years and the expiration date updates every time you encounter our server. Customer.io retains standard web log data 5 years after you visit a Customer Site, and aggregations and reports for up to 10 years after you visit a Customer Site.
The process for individual internet users to review and/or request changes to their PII collected by Customer.io is outlined in the Additional Policies section below.
This section describes our policies for end users of the Customer.io Site and Services, Customer.io customers, and corporate partners.
We receive and store any information you enter on the Site or through the Services or provide to us in any other way. You can choose not to provide us with certain information, but then you may not be able to take advantage of many of our features. We use PII provided by you for such purposes as responding to your requests for Services, customizing the content you see, communicating with you about our products, and marketing our Services to you.
In order for you to use all of our features, you must register with Customer.io. We require your e-mail address and password during the registration process.
Further information may be required if you choose to purchase paid components of the Services, such as credit card and billing information. Customer.io uses third party partners for credit card processing who may require and store your credit card and billing information.
We receive and store certain types of information whenever you interact with us. Customer.io automatically receives and records “traffic data” on our server logs from your browser including your IP address, Customer.io cookie information, and pages you request. Customer.io uses this traffic data to analyze trends and administer the Site. Our service automatically collects usage information, such as the numbers and frequency of visitors to our Site and its components. This data is only used in the aggregate. This type of collective data enables us to figure out how often users use different parts of the Site and Services. In addition, we may provide statistical collective user information, not information about you personally, to our partners so that they understand how often people use specific components of our Site and Services.
If you purchase Customer.io’s online tools to collect and analyze user and usage data for your Customer Site through the Site or Services, Customer.io will communicate with you about the services you purchase by e-mail. You consent to receiving such confirmations by e-mail. If you contact us via e-mail through the Site, we may retain a record of your contact information and any information you provide us in your message to respond to you. We may receive a confirmation when you open an e-mail from Customer.io.
To improve our Services, we may receive information about you from other sources and add it to our account information. Like the information you provide to us, we do not share this information with anyone except authorized third parties in connection with providing you with our Services.
Cookies are alphanumeric identifiers that we transfer to your computer’s hard drive through your Web browser to enable our systems to recognize your browser and tell us how and when pages in our Site are visited and by how many people. Customer.io cookies do not collect personal information, and we do not combine information collected through cookies with other personal information to tell us who you are or what your name or e-mail address is.
This section describes our policies for sharing PII received from either Customer Site end users or Customer.io end users or customers.
We neither rent nor sell PII to anyone. Except as provided for in any additional agreement you enter into with Customer.io, we maintain the confidentiality of your PII and share your PII only as described below:
Customer.io may provide services or sell products jointly with affiliated businesses. We will share customer information that is related to such transactions with those affiliated businesses. We require our affiliates to provide the same level of privacy protection that we do and they do not have the right to share or use PII for any purpose other than for an authorized transaction. Customer.io may share aggregated demographic information with customers in connection with the provision of the Services.
We employ other companies and people to perform tasks on our behalf and need to share your information with them to provide products and services. Examples include billing, processing payments, providing marketing assistance, and providing customer service. Our agents subscribe to the same level of privacy protection as we do. Unless we tell you differently, Customer.io does not share, and Customer.io’s agents do not have any right to use PII collected from our Site and Services beyond what is necessary to assist us.
Financial and billing information is collected through the Site and Services directly by a third-party intermediary and is used solely to bill for the Services. Customer.io does not receive your billing information from this third-party intermediary, who may store, retain, and use the information provided solely for the purpose of credit card processing.
We may send offers to our customers on behalf of other businesses or provide our customers with the opportunity to notify end users directly of promotions by text messages or e-mail. If you do not wish to receive these offers, please e-mail us at firstname.lastname@example.org.
In some cases, we may choose to buy or sell assets. In these types of transactions, user information is typically one of the business assets that is transferred. Moreover, if Customer.io, or substantially all of its assets, were acquired, user information would be one of the assets that is reviewed and transferred. You acknowledge that such transfers may occur, and that any acquirer of Customer.io may continue to use your PII as set forth in this policy.
We may release PII when we in our sole discretion believe in good faith that release is necessary or appropriate to comply with the law, enforce or apply our conditions of use and other agreements, or protect the rights, property, or safety of Customer.io, our employees, our customers, or others.
Except as set forth above, we will not share PII collected from Customer.io customers or end users with third parties without your consent.
Your Customer.io account information is protected by a password for your privacy and security. We use industry-standard Secure Socket Layer (SSL) software to protect the security of your PII during transmission, which encrypts all of the information you input. Only employees or agents who need personal information to perform a specific job are granted access to it. All of our employees are kept up to date on our privacy and security practices. While Customer.io uses commercially reasonable means to secure your information, we do not guarantee that your personal information will not be improperly accessed, disclosed, or destroyed by breach of any of our safeguards.
You are able to access, add to and update certain information about you. When you update information, however, we often maintain a copy of the unrevised information in our records. You may deactivate your Customer.io account by following the deactivation process set forth on the Site. Some information may remain in our records after deletion of your account. Please contact us at email@example.com if you have questions or concerns about accessing your PII.
For users outside the United States, please note that any data or PII you enter into the Services or Site will be transferred out of your country and into the United States. You consent to such transfer through your use of the Services and Site. You also warrant that you have the right to transfer such information outside your country and into the United States.
A European Court of Justice ruling invalidated the previous safe-harbor agreement that facilitated data transfer between European and US companies. As an alternative, you may request a data processing agreement using the Standard Contractual Clauses. Please fill in this form to request a data processing agreement.
Customer.io is not intended for children. If you are under 18, you may use the Site and Services only with the supervision of your parent or guardian.
The Site and Services may permit you to link to other websites on the Internet, and other websites may contain links to the Site or Services. These other websites are not under Customer.io’s control and Customer.io is not responsible for the privacy or security practices or the content of such websites.
If you have any questions or concerns regarding privacy at Customer.io, please send us a detailed message to firstname.lastname@example.org or to Peaberry Software Inc. at 921 SW Washington St, Suite #820, Portland, OR 97205. Your privacy is important to us and we will make every effort to resolve your concerns.
Last Updated: October 18, 2015